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Automotive Service Consultant

2 months ago

Rockland, Maine, United States Quirk Auto Group Full time

Join Quirk Auto Group, a leading name in the automotive retail industry, as we seek a dedicated Automotive Service Consultant to enhance our team at Quirk GMC.

Our success is fueled by the exceptional contributions of our skilled professionals, and we are eager to welcome more talented individuals.

Why Choose Quirk? We provide an environment that fosters unlimited earning potential, supported by a competitive compensation structure and industry-leading benefits. We believe that top achievers deserve top rewards. If you possess the drive, we have the opportunity.

Position Overview:

The Automotive Service Consultant plays a crucial role in managing service appointments and promoting additional services to our clientele. Acting as the primary customer relations representative, you will ensure a seamless service experience.

Key Responsibilities:

  • Welcome each customer courteously and inform them of wait times.
  • Engage with service customers to identify mechanical issues.
  • Secure customer approval for repairs, providing cost estimates and timelines.
  • Gather essential customer and vehicle information.
  • Maintain dealership standards for service orders.
  • Conduct test drives with customers to clarify concerns.
  • Schedule service appointments using approved dealership protocols.
  • Advise customers on vehicle maintenance in line with manufacturer specifications.
  • Communicate the necessity for additional services when required, detailing costs and timeframes.
  • Monitor the progress of service orders and update customers on any changes.
  • Handle inquiries regarding ongoing work and appointments efficiently.
  • Interpret warranty policies for customers.
  • Notify customers about parts orders and schedule installation appointments.
  • Assist the service manager as needed.
  • Exhibit behaviors that align with the company’s vision and values in all interactions.
  • Adhere to all company policies and safety standards.

Qualifications:

  • Must meet the company’s employment criteria.
  • Valid driver’s license is required.
  • Ability to operate manual transmission vehicles.
  • Demonstrated customer service expertise.
  • Strong reading and comprehension skills.
  • Excellent verbal and written communication abilities.
  • Professional appearance is essential.

Physical Requirements & Working Conditions:

  • Exposure to various weather conditions.
  • Capability to operate a vehicle.
  • Prolonged periods of standing, bending, and stooping.
  • High School Diploma or equivalent is required.

Benefits:

  • 401(k) plan.
  • Dental insurance.
  • Employee discounts.
  • Health insurance.
  • Health savings account.
  • Life insurance.
  • Paid time off.
  • Referral program.
  • Retirement plan.

Work Schedule:

  • Monday to Friday.
  • Weekend availability may be required.
  • Day shift.

License/Certification:

  • Driver's License (Required).

Work Location: In-person.