Network and System Support Professional

3 weeks ago


Dunkirk, New York, United States REDLattice Full time
Network and System Support Professional Job Description
REDLattice is seeking a talented and motivated individual to join our team as a Network and System Support Professional. In this role, you will provide support for the implementation, troubleshooting, and maintenance of IT systems, as well as manage daily activities such as configuration and operation of IT systems.

The ideal candidate will have five years' experience as a System Administrator and hold an active TS/SCI w/ Polygraph clearance. A bachelor's degree in a technical discipline from an accredited college or university is also required.

We offer a competitive compensation and benefits package, including opportunities for professional growth and advancement in a dynamic team of experts dedicated to making a real impact in the world. The estimated salary for this role is $80,000 - $105,000 per year.

Key responsibilities include:
  • Providing Tier I (Help Desk) problem identification, diagnosis, and resolution of problems
  • Managing the daily activities of configuration and operation of IT systems
  • Providing assistance to users in accessing and using IT systems
  • Optimizing system operations and resource utilization, and performing system capacity analysis and planning

Qualifications
To be considered for this role, you must have a bachelor's degree in a technical discipline from an accredited college or university, or five years of additional SA experience may be substituted for a bachelor's degree.

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