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Customer Service Lead

2 months ago

Salinas, California, United States VRC Companies Full time
Job Summary

We are seeking a highly skilled Customer Care Lead to join our team at VRC Companies. This role is responsible for providing exceptional customer service, resolving complaints, and ensuring customer satisfaction.

Key Responsibilities
  • Train and assist customers in resolving issues and answering questions.
  • Respond to customer inquiries via phone, email, and other channels.
  • Identify and assess customer needs to achieve satisfaction.
  • Handle complaints and provide solutions and alternatives within time limits.
  • Go above and beyond to engage customers and build relationships.
  • Perform data entry tasks, including updating customer information and sending printouts.
  • Organize and store customer files and paperwork.
  • Participate in special projects as required by the Customer Service Manager or General Manager.
Requirements

To be successful in this role, you will need excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. If you are a customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.