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Customer Service Representative

1 month ago

Salinas, California, United States The UPS Store Full time

The UPS Store is seeking a highly skilled Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for delivering exceptional customer service to all retail customers by receiving and processing packages for courier shipment and operating various equipment and devices.

The ideal candidate will have previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance.

Responsibilities include:

  • Delivering outstanding customer service to walk-in customers and telephone inquiries
  • Practicing good listening skills with customers, UPS Store team members, and leadership
  • Taking ownership of the customer's shipping needs and offering viable solutions
  • Learning all product and service offerings, alternative solutions, and industry trends
  • Operating all equipment, software, and devices in an expert fashion and teaching others
  • Maintaining a clean, organized, and safe working environment

Qualifications include:

  • High school diploma or GED required
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds