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Store Operations Manager

2 months ago

Morgantown, West Virginia, United States Subway Full time
Job Description

Job Title: Store Operations Manager

Job Summary:

We are seeking a highly skilled and experienced Store Operations Manager to join our team at Subway. As a Store Operations Manager, you will be responsible for optimizing the operating profit of your site and ensuring your store builds a reputation for providing excellent customer service.

Key Responsibilities:

Financial Management
  • Manage and track: Store Sales, Net Profit, and Overall Store Business
People Management
  • Recruit and select: new employees
  • Manage and develop: Sandwich Artist, Shift Managers, and Assistant Managers
  • Ensure: new employees are trained and inducted in accordance with Subway training requirements
  • Provide ongoing coaching: of employees and lead by example
  • Prepare: rosters in line with budgeted labor and man hours
  • Run: employee counseling sessions and Investigation Meetings
  • Perform: employee appraisals once every quarter
  • Mentor: Assistant Managers as required
Business Acumen
  • Develop and monitor: store labor budgets and man hours
  • Invoicing, ordering, and daily banking: manage and maintain
  • Prepare: required paperwork in relation to stock and sales
  • Manage: cash variances and wastage
  • Ensure: 100% compliance with SUBWAY and council guidelines
Retail Acumen
  • Perform: inventory management and stock control, including weekly stock take and reports
  • Analyze: the Weekly Sales & Inventory Report to improve the business
  • Direct and undertake: housekeeping activities, such as maintaining store cleanliness and presentation
  • Create and implement: Local Store Marketing Plans
  • Complete: all required courses as directed by Operations Manager
Occupational Health & Safety
  • Ensure: safety procedures are followed to prevent injury
  • Provide: a safe work environment for employees and customers
  • Ensure: all accidents are reported as per company process
Customer Services
  • Promote and encourage: a high level of customer service amongst employees
  • Provide: a high standard of customer service in dealing with sales, inquiries, and complaints
  • Handle: unresolved and/or escalated customer complaints
Key Challenges
  • Maintain: high personal standards in both presentation and work habits
  • Manage: point of sale and customer complaints
  • Sales growth, financial management, and analytical judgment: demonstrate
  • Strategic thinking with planning and alignment: apply
  • Inventory management: maintain
  • Collaborate and negotiate: with others
  • Compliance and process focused: maintain
  • Maintain: store cleanliness and hygiene at all times

Additional Responsibilities:

Perform similar, comparable, or related duties as may be required or assigned.