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Banking Professional

2 months ago

Westmont, Illinois, United States Cathay Bank Full time
Job Summary

Cathay Bank is seeking a highly motivated and customer-focused Relationship Banker II to join our team. As a key member of our banking team, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional customer service, and driving sales growth.

Key Responsibilities
  • New Accounts
    • Process new account openings, including all aspects of account setup and maintenance.
    • Answer customer inquiries, provide financial solutions, and make recommendations to meet customer needs.
    • Maintain confidentiality of customer information and bank proprietary information.
  • Sales & Service
    • Identify sales opportunities to cross-sell bank products and services, ensuring customers' financial goals are met.
    • Provide quality personalized customer service, maintain frequent customer contact, and expand relationships to ensure customer retention.
    • Maintain open communication with bank business partners and make referrals as appropriate.
  • Operations
    • Process deposits and withdrawal transactions, reconcile and balance teller cash drawers, and process outgoing wires.
    • Assist customers with problem resolution, detect and report fraudulent or suspicious activities, and complete BSA reporting as required.
Requirements
  • College degree in business, accounting, or finance preferred, but not required.
  • 1-2 years of cash handling, customer service, or sales experience required, with banking experience a plus.
  • Minimum 1 year new accounts, sales experience, or relevant banking experience preferred.
  • PC literate and typing proficient, with experience with data entry, 10-key, banking software, and Microsoft Word, Excel, PowerPoint, and Outlook a plus.
  • Detail-oriented and organized, with ability to multi-task, work well under pressure, and follow through on commitments.
  • Excellent interpersonal, listening, and communication skills, with ability to make personal connections, engage, and educate customers.
  • Ability to work independently and as part of a team, with ability to give and receive feedback to improve skills and job knowledge.
  • Able to work weekends and extended hours as required to meet business demands.
  • Bilingual English/Chinese (Mandarin or Cantonese) preferred.
  • May obtain (optional) MLO status to originate mortgage loans, with active registration or eligibility for registration under the Nationwide Licensing System & Registry (NMLS).
  • Able and willing to commute as required for business needs.
Benefits

Cathay Bank offers its full-time employees a competitive benefits package, including medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

Equal Opportunity Employer

Cathay Bank is an Equal Opportunity and Affirmative Action Employer, committed to diversity, equity, and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex, reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.