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Deputy Executive Vice Chancellor for Operations

2 months ago

Shrewsbury, Massachusetts, United States UMass Med School Full time
Overview

As the Deputy Executive Vice Chancellor for Operations at UMass Med School, you will oversee the full spectrum of activities under the Health Systems Solution division, including the Office of Clinical Affairs, Research and Evaluation, and the Digital Transformation Solutions Division and Healthcare Finance Solutions. This role is pivotal in providing operational oversight for Human Resources, Finance, IT, Facilities & Space Planning, and Risk Management, and acts as a key liaison to UMass Chan Medical School.

In partnership with the Executive Vice Chancellor, you will act as an account manager for MassHealth, building a successful relationship with the Medicaid director and functioning as a key liaison for the broad portfolio of services rendered to this state agency.

Responsibilities
  • Lead the Health Systems Solution division in creating new solutions that maximize value for existing clients. Identify opportunities to improve efficiency through automation or deployment of resources and technology that enhance operations.
  • As the second seniormost executive leader at UMass Med School, you will work closely with the Executive Vice Chancellor and other senior leaders to develop and execute the overall strategy for all of Health Systems Solutions. Establish and monitor key performance indicators (KPIs) to gauge organizational performance across various areas of responsibility.
  • Manage the daily operations of Health Systems Solutions to maximize resource efficiency and expand revenue streams. Focus on maintaining, scaling, and diversifying the business to meet financial targets.
  • Create and sustain superb client relationships that develop profitable, long-term engagement and partnership.
  • Collaborate with senior leadership to implement business strategies that align with UMass Med School's growth objectives. Regularly review and adjust operational plans to enhance performance and meet strategic goals.
  • Design a systemic approach to continuously improving Health Systems Solutions resource allocation (capital, operating and human capital) model to maximize the impact of funding decisions, business opportunities and/or market trends and to more effectively prioritize and deploy resources across the Health Systems Solutions enterprise.
  • Partner with the Managing Director of Digital Solutions to plan and implement and ensure the technology roadmap is positioned to deliver necessary infrastructure services and optimize efficiencies for both internal and external business operations.
  • Work with the Health Systems Solutions leadership team to set organizational Key Performance Indicators to gauge performance in all areas of responsibilities.
  • Identify and implement operational efficiencies and speed up processes across the business units.
  • Collaborate with financial leadership to enhance support for business units and review financial performance to drive strategic outcomes.
  • Work closely with the Executive Director Marketing and Communications on to ensure fidelity with the UMass Med School brand guidelines and develop an accompanying sales strategy that supports winning new business, upselling and cross-selling to existing clients.
  • Analyze market segments to identify opportunities for growth and profitability. Develop strategies to expand market presence and enhance the value proposition for current and future clients.
  • Carry out regular SWOT analysis to understand industry and market trends. Use these insights to mitigate potential risks and capitalize on new opportunities.
  • Foster and maintain robust relationships with clients, ensuring their needs are met and fostering profitable, long-term engagements. Cultivate these relationships to support the strategic and operational goals of Health Systems Solutions.
  • Contribute to a coordinated communications program that effectively articulates Health Systems Solutions' unique mission, vision, value and strategic goals to internal and external audiences and facilitates dialogue and decision-making among and between Health Systems Solutions' business units.
  • Evaluate and promote Health Systems Solutions' talent pool by implementing programs that increase diversity across all levels. Provide professional development opportunities and support leadership growth within the organization.
  • Assist department managers in negotiating project details with clients and guide them in their project and staff management responsibilities. Ensure projects are well-resourced and progress is monitored to meet deadlines and objectives.
  • Identify necessary resources to perform project work, including mobilizing and coordinating resources from UMass Chan and other campuses of the University system and other universities; monitors work progress, including data analysis and report development, and oversees its timely completion.
  • Oversee and ensure effective communication with Health Systems Solutions clients regarding project scope, objectives, and timelines. Coordinate efforts to maintain high levels of client satisfaction and project delivery standards.
  • Delivers presentations of project results to university and state agency officials and staff as well as statewide, regional and national audiences; disseminates results through reports and academic publications.
  • Perform other duties and responsibilities as required.