Senior IT Director Operations Technology

3 weeks ago


Marlborough, Massachusetts, United States BJ's Wholesale Club Full time

About the Role

As a Sr Director of Product Management for IT Club Excellence, you will play a key role in shaping and implementing strategies to deliver an outstanding experience for club members at every interaction. You will oversee the full systems development life cycle for programs and key projects, ensuring effective planning, execution, and maintenance. The successful candidate will have a proven track record of driving operational excellence and enhancing team member experience through continuous improvement, cross-functional collaboration, and innovative solutions.

Responsibilities

  1. Lead transformation initiatives to drive club transformation and enhance member and team member experiences.
  2. Understand functionality across multiple club system modules to ensure cohesive end-to-end processes.
  3. Provide strategic direction to both technical and business engagement resources to ensure effective planning, execution, and maintenance.
  4. Actively participate in strategy planning to address complex business challenges and offer leadership to cross-functional teams on solution development.
  5. Serve as the primary point of contact for project and program management from inception through to delivery.
  6. Drive rapid business requirements definition, design, configuration, testing, and implementation using agile methodologies.
  7. Collaborate with managed service partners to ensure high-quality service delivery, development, and quality capabilities.
  8. Shape and contribute to the IT strategy for in-club solutions to support corporate growth and operational enablement.

The ideal candidate will have a Bachelor's or Master's degree in Computer Science, Information Systems, or related field and 15 years of progressing IT and retail business/industry work experience, with at least 5 years of leadership experience in managing multiple, cross-functional teams or projects.



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