Customer Care Coordinator

2 weeks ago


Fort Thomas, Kentucky, United States LC Industries Full time
{"title": "Customer Care Coordinator", "description": "About the Role

The Customer Care Coordinator is a key member of our team, responsible for providing exceptional customer service and support. This role involves assisting customers with their queries, resolving issues, and ensuring a positive experience for our valued clients.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, or in-person.
  • Assist customers with sales orders, including creating and releasing orders, and communicating with vendors.
  • Quote contracts and follow up on quotes to ensure timely completion.
  • Coordinate pick up and delivery of orders, and maintain accurate records.
  • Assist customer service representatives at checkout counters to reduce wait times.
  • Conduct surveys to gather feedback and improve customer satisfaction.
  • Register and track customer complaints, and resolve issues promptly.
  • Prepare reports to track sales orders and their impact on the budgeted sales.
  • Collaborate with management to ensure material needed to fill sales orders is on order and has good supply/shipping status.
Requirements
  • High school graduate with one year relevant work experience.
  • Basic retail knowledge and accuracy with computerized checkout systems.
  • Excellent interpersonal skills, with the ability to communicate effectively with customers, vendors, and colleagues.
Why LCI?
  • Purpose-driven company driven by principles, not profit.
  • Opportunities for upward mobility and career growth.
  • Competitive salary and compensation package.
  • Comprehensive benefits, including health, dental, and vision insurance.
  • Paid time off and holidays.
", "lang_code": "en-US"}

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