Customer Service Representative
4 weeks ago
We are seeking a highly skilled and organized Dispatcher to join our team at Tech-24. As a Dispatcher, you will be the central hub of communication between our customers and technicians, ensuring prompt, courteous, and efficient service to all customers.
Key Responsibilities:- Dispatch service jobs to technicians' boards
- Rout technicians' schedules
- Call customers with appointment times
- Provide the highest level of service to customers
- Professionally communicate service needs to customers and technicians
- Distribute calls to maximize company productivity while ensuring good departmental fairness
- Establish follow-ups with the department for jobs requiring return visits
- Quickly and efficiently learn the dispatch software in our business system
- Provide positive interactions with technicians and administrative staff
- Provide backup when the Branch Manager is out of the office
- Work rotational on-call as needed
- High school diploma/GED or equivalent
- Minimum of 3 years of dispatching experience
- Previous dispatching experience in the HVAC and/or food service industry is a plus
- Detailed, dependable, and honest professional with the ability to type quickly and accurately
- Proficient customer service skills
- Excellent verbal and written communication skills
- Proficient computer skills
- Ability to multitask is a must
- Motivated, self-started, and able to follow through on duties and assignments with minimal supervision
- Ability to work rotational on-call as needed
- Top pay for experience
- Full benefit package including medical, vision, and dental insurance
- Paid vacation, sick days, and holidays
- 401(k) retirement savings plan
Tech-24 is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity
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