Credit Union Operations Lead
3 weeks ago
Citadel Federal Credit Union is seeking a highly skilled Credit Union Operations Lead to oversee the daily operations of our branches. As a key member of our team, you will be responsible for ensuring excellent customer service, managing a book of clients, and driving business growth.
The ideal candidate will have 5+ years of business development and management experience in the financial industry, with a proven track record of success in coaching and leading others. A Bachelor's Degree and Notary certification are also required.
Key Responsibilities:
- Develop and implement strategies to increase profitability and achieve annual goals.
- Manage a team of sales staff, focusing on coaching and developing their career potential.
- Provide value-based customer service and ensure excellent customer interactions.
- Conduct interviews and make hiring decisions, matching candidates' skills to job requirements.
- Optimize resources to achieve maximum sales generation and customer satisfaction.
- Maintain compliance with all applicable laws and regulations, including the SAFE Act and Bank Secrecy Act.
Requirements:
- 5+ years of business development and management experience in the financial industry.
- Proven success in coaching and leading others.
- Notary certification and PC literacy.
- Ability to navigate multiple software applications.
- Strong written and verbal communication, problem-solving, and decision-making skills.
Work Environment:
The noise level in the work environment is moderate, and employees may experience swings in work-related demands placed upon them by customers. Regular sitting, standing, talking, and hearing are required, as well as occasional walking, stooping, kneeling, crouching, or bending. Close visual acuity is necessary, and occasional lifting up to 20 pounds may be required.
EEO Statement:
Citadel Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, other protected status, such as race, religion, color, national origin, sex, age. We maintain a drug-free workplace and may perform pre-employment substance abuse testing.
Estimated Salary: $70,000 - $90,000 per year, depending on experience.
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