General Manager

1 week ago

Denver, Colorado, United States Aspen Skiing Company Full time
Job Summary

The General Manager is responsible for the overall success of the resort, ensuring that all aspects of the operation are running smoothly and efficiently. This includes guest and employee satisfaction, human resources, financial performance, sales and revenue generation, and delivering a return on investment to both Aspen Hospitality and property ownership.

Key Responsibilities
  • Stays current with industry trends and monitors strengths and weaknesses of competition.
  • Explores new business opportunities and develops business plans designed to maximize property customer satisfaction, profitability, and market share.
  • Executes business plans designed to maximize property customer satisfaction, profitability, and market share.
  • Verifies that property business plans and employees are aligned with brand business strategies.
  • Holds property leadership team accountable for successful delivery of business plans.
  • Implements new ideas and takes calculated risks to improve guest satisfaction and profitability.
  • Evaluates the success of property business strategies to inform future business plan enhancements.
  • Continually verifies that business plans and actions have a positive impact on property performance.
  • Works closely with Sales and Marketing team to develop revenue-generating strategies for property.
  • Identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team.
  • Verifies that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals.
  • Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement.
  • Coaches Executive Committee by providing specific feedback and holds them accountable for performance.
  • Creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations.
  • Creates succession plans for future job openings; actively supports the staffing process; verifies effective work processes, systems and teamwork are in place to maximize individual and overall property performance.
  • Communicates a clear and consistent message regarding property and brand goals to employees, property leadership team, and owners.
  • Serves as a role model by demonstrating exceptional work ethic and service delivery for all employees on property.
  • Inspires and motivates team to achieve operational excellence.
  • Reviews business-related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction.
  • Analyzes business information to proactively address changing market conditions.
  • Verifies that property operates within budgetary guidelines, and achieves profit margin goals.
  • Uses business information to identify indicators of product and service successes and opportunities for improvement.
  • Builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines.
  • Works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed.
  • Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction.
  • Identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies.
  • Controls labor and capital expenses.
  • Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property.
  • Utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery.
  • Emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations.
  • Establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers.
Requirements
  • Bachelor's degree in Business Administration, Hotel and Restaurant Management or related degree or equivalent additional experience in the hotel industry.
  • 7+ years of hotel management experience.
  • Experience leading properties with a residential component, extensive meeting space, and multiple outlets.
  • Ability to train, develop and manage high-performing executive teams.
  • Executive presence and ability to maintain calm demeanor in high-stress environments.
  • An innovative, visionary leader who has the personality, self-awareness, commitment to diversity, and ability to communicate in writing and verbally with people from various social and economic backgrounds in a clear, concise and confident manner across a broad range of audiences.
  • An experienced leader with extensive hotel industry experience, with proven success in P&L management in a senior leadership role at the resort/property level.
  • A demonstrated track record of effective execution, including revenue growth and profit enhancement through efficient and streamlined operations.
  • An effective leader with the breadth of capabilities to lead both internal operational work and external relationships and business development.
  • A strategic leader with the discipline and persistence to support a strong, energized team environment based on trust and invitation of diverse viewpoints.
  • A leader who manages with business intelligence, is data-driven and balanced with practical and reality-based experience.
  • A deep commitment to shared leadership and to a collaborative and transparent approach in the management of the organization.
  • Sound technical skills, analytical ability, good judgment, and strong operational focus.
  • Excellent organizational and problem-solving skills with the ability to handle multiple complex tasks in parallel.
  • Working knowledge of computers including MS Office (Word, Excel, Outlook, Access), ProfitSword, Medallia, and HMS.

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