Hospitality Operations Director

1 week ago


Montgomery, Alabama, United States Ithaka Hospitality Partners - Montgomery Full time
Job Overview

The Rooms Manager at Ithaka Hospitality Partners in Montgomery is responsible for overseeing the day-to-day operations of the hotel's rooms division, ensuring seamless guest experiences. With a minimum of 3 years of experience and a bachelor's degree in hospitality management, this role requires exceptional organizational, communication, and interpersonal skills.

Key Responsibilities:
  • Operational Oversight: Manage daily rooms operations, including arrivals, departures, guestroom cleanliness, and public area maintenance.
  • Guest Satisfaction: Regularly interact with team members and guests to ensure expectations are met or exceeded, address concerns promptly, and monitor guest reviews.
  • Training & Development: Conduct daily team huddles, organize monthly departmental meetings, train and mentor rooms staff to deliver exceptional service and achieve operational goals.
Financial Management:
  • Oversee Rooms Division Budgets: Ensure alignment with financial goals, track and analyze revenue and expenses, identify areas for cost control and profit maximization.
  • Participate in Sales Strategies: Maximize rooms revenue goals by engaging in sales strategies and working closely with the sales team.
Estimated Salary:$65,000 - $80,000 per annum based on location and industry standards.

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