Event Operations Manager
3 weeks ago
We are Ithaka Hospitality Partners, a premier partner in the hospitality management industry. Our goal is to drive loyalty and create enhanced experiences for our guests, team members, and owners.
As an Event Operations Manager, you will oversee all banquet operations at our 10,000-square-foot conference space and rooftop event venues in Auburn, Alabama. Your primary responsibility will be to ensure world-class service delivery, team coordination, and operational excellence, contributing to memorable guest experiences.
Key Responsibilities:
- Operational Oversight
- Manage and coordinate all banquet and event operations, ensuring adherence to Ithaka Hospitality Partners' service standards.
- Collaborate with the sales and culinary teams to execute events seamlessly, from planning to completion.
- Monitor event logistics, including setup, service, and breakdown, ensuring attention to detail in all aspects.
Guest Satisfaction
- Regularly interact with event hosts and guests to ensure expectations are met or exceeded.
- Address guest concerns promptly and effectively, ensuring high satisfaction levels.
- Provide pre- and post-event feedback to continuously improve guest experiences.
Training & Development
- Conduct daily team huddles to communicate event details, expectations, and updates.
- Organize monthly departmental meetings to discuss performance and upcoming goals.
- Train and mentor banquet staff to deliver exceptional service and achieve operational goals.
Financial Management
- Oversee banquet department budgets, ensuring alignment with financial goals.
- Track and analyze revenue and expenses, identifying areas for cost control and profit maximization.
- Ensure timely and accurate completion of billing and reconciliation for all events.
Estimated Salary: $60,000 - $80,000 per year, depending on experience and qualifications. This estimate is based on national averages for Event Operations Managers in the United States.
We offer a competitive salary and benefits package, including health insurance, paid time off, and opportunities for professional growth and development.
If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join our team as an Event Operations Manager.
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