Medical Front Desk Coordinator Role
1 week ago
The Joseph Spine Institute seeks a highly skilled Medical Front Desk Coordinator to provide exceptional patient experiences by greeting patients warmly, scheduling appointments, verifying insurance eligibility and benefits, collecting payments, and performing efficient general front office duties.
About the RoleThis position is based in Tampa but requires regular travel to Wesley Chapel, where you will work two days a week on Tuesdays and Thursdays according to the clinic schedule.
Responsibilities- Makes follow-up appointments in AllScripts, ensuring sufficient time for care between appointments.
- Prepares daily charts for physicians at least one workday in advance.
- Prominently greets patients with a smile upon arrival, checks them in, validates their insurance, verifies completeness of paperwork, gathers images/records, collects co-payments/deductibles/co-insurances at time of service, and efficiently checks them out.
- Notifies clinical teams of patient check-ins to maintain a seamless clinic experience.
- Reviews all charts for completeness and accuracy, collects relevant information, and ensures proper electronic filing of HIPAA-protected health information by securely scanning and indexing documents.
- May place calls to hospitals and imaging centers to request related patient results and/or imaging.
- Reconciles End-of-Day cash, checks, and credit cards.
- A High School Diploma or equivalent.
- Advanced clerical skills and proficiency in Microsoft Outlook, Phreesia, AllScripts PM, and EHR/EMR systems are preferred.
- Two years of medical front desk/customer service experience in a medical office, clinic, or hospital are preferred.
- Intermediate knowledge of neck and spine medical terminology is required.
- You must possess a positive attitude, collaboration skills, and a 'can-do' approach.
- Ability to work independently and as part of a team.
- Able to reliably travel between Tampa and Wesley Chapel weekly.
- Fluency in English, both verbally and in writing, with the ability to understand, follow, and communicate oral and written instructions effectively. Strong reading, writing, and speaking skills in English are necessary to ensure clear work-related communication and patient safety.
$19 per hour, plus PTO/Benefits.
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