Customer Service Specialist

5 days ago


Saint Paul, Minnesota, United States Ye Yang - State Farm Agent Full time
Position Overview

We are seeking a highly motivated and results-driven individual to join our team at Ye Yang - State Farm Agent as a Business Development Associate. As a key member of our agency team, you will have the opportunity to build and develop customer relationships within the community to promote State Farm products, including auto, home, and life insurance.

Responsibilities
  • Establish and Maintain Customer Relationships
  • Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
  • Work with the agent to establish and meet marketing goals, developing leads, scheduling appointments, identifying customer needs, and marketing appropriate products and services.
  • Maintain a strong work ethic with a total commitment to success each and every day.
Benefits and Opportunities
  • Group Life Insurance Benefits
  • 401K
  • Salary plus commission/bonus
  • Paid time off (vacation and personal/sick days)
  • Flexible hours
  • Valuable experience
  • Growth potential/Opportunity for advancement within our agency
Requirements
  • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  • Successful track record of meeting sales goals/quotas preferred
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Ability to work in a team environment
  • Ability to multi-task
  • Ability to make presentations to potential customers
  • Achieve mutually agreed upon marketing goals
  • Ability to conduct interviews in the office
  • Ability to conduct interviews in the office and in customer's home or business
  • Ability to assess customer needs and conduct effective interviews
  • Ability to effectively relate to a customer
  • Experience in marketing financial products
  • Knowledge of financial services products
  • Knowledge of life products
  • Property and Casualty license (must be able to obtain)
  • Life and Health license (must have currently)


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