Patient Registration Specialist

1 week ago

Pflugerville, Texas, United States Baylor Scott & White Health Full time

**Job Summary**

The Patient Registration Specialist at Baylor Scott & White Health is responsible for obtaining current and accurate demographics and insurance information to register patients, verify insurance benefits, and negotiate patient financial responsibilities. This role requires a passion for cross-training and working in all areas as assigned, as well as serving as a mentor and trainer for peers.

**Key Responsibilities**

  • Conduct patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
  • Know patient flow processes in each area and identify opportunities for process improvement.
  • Interact with other areas and departments to provide information related to patient delays, schedule changes, and other issues.
  • Verify patient eligibility for insurance coverage and calculate patient liability due according to financial clearance policies.
  • Negotiate payment arrangements with patients as needed and establish patient liability and deposit requirements.
  • Assist patients to nursing units by providing directions, personal escort, and medical mobility assistance when applicable.
  • Adhere to compliance with regard to order validation, cash policy requirements, government payor requirements, and patient safety requirements.

**Requirements**

  • 2 years of healthcare or customer service experience or education equivalency required.
  • Proven good listening, interpersonal, and communication skills, and professional telephone etiquette.
  • Ability to maintain a professional demeanor in a highly stressful and emotional environment.
  • Must be able to exhibit a high level of empathy and effectively communicate with patients and family members during traumatic events.
  • Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.
  • Excellent data entry, numeric, typing, and computer navigational skills.

**Benefits**

  • Immediate eligibility for health and welfare benefits.
  • 401(k) savings plan with dollar-for-dollar match up to 5%.
  • Tuition Reimbursement.
  • PTO accrual beginning Day 1.

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