Dispatcher Operations Manager

1 week ago


Waller, Texas, United States DAIKIN COMFORT TECHNOLOGIES MFG LP Full time
About the Role:

We are seeking an experienced Dispatcher to join our team at DAIKIN COMFORT TECHNOLOGIES MFG LP. As a key member of our Command Center, you will play a critical role in ensuring the efficient management of service calls and Fiix portal service requests.

Key Responsibilities:

  1. Answer incoming calls and Fiix Service Portal requests from customers needing maintenance or repair services.
  2. Collect detailed information about the issue, including the type of equipment, symptoms, and urgency.
  3. Assign service calls to technician user group based on their availability, skills, and proximity to the job site.
  4. Prioritize service calls based on urgency, customer needs, and technician workload.
  5. Coordinate schedules to optimize efficiency and minimize travel time.

Requirements:

  • High school diploma or GED equivalent.
  • Strong communication and interpersonal skills.
  • Ability to multitask and prioritize tasks effectively.
  • Knowledge of computer systems within warehouse, including MS Outlook and database applications.


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