Operations Coordinator
1 week ago
Job Summary
We are seeking a highly organized and detail-oriented Maintenance Scheduling Manager to join our team at DAIKIN COMFORT TECHNOLOGIES MFG LP. This role will be responsible for ensuring the timely, efficient, and effective management of service calls and Fiix portal service requests.
Key Responsibilities
- Manage and coordinate service calls and Fiix portal service requests from customers needing maintenance or repair services.
- Collect detailed information about each issue, including equipment type, symptoms, and urgency.
- Assign service calls to technicians based on availability, skills, and proximity to the job site.
- Prioritize service calls based on urgency, customer needs, and technician workload.
- C Coordinate schedules to optimize efficiency and minimize travel time.
- Provide technicians with detailed information about each service call.
- Use radio, phone, or digital communication tools to relay updates and receive feedback from technicians.
- Adjust assignments in real-time to accommodate emergencies or changing priorities.
- Coordinate with inventory specialists for emergency spare parts needs.
- Monitor the progress of service calls and update as needed.
- Keep customers informed about delays, changes in schedule, or additional service requirements.
- Maintain detailed logs of all service calls, including times, locations, technician assignments, and outcomes.
- Analyze data for progress reports to Management.
- Train new personnel on dispatch systems and protocols specific to the maintenance department.
Requirements
- High school diploma or GED equivalent.
- Dispatch experience is a plus, and Manufacturing environment experience is preferred.
- Strong communication skills with basic understanding of service requests.
- Able to safely and efficiently operate a forklift and additional tools.
- Working knowledge of warehouse operations, including safety protocols.
- Effective verbal and written communication skills.
- High level of attention to detail and accuracy.
- Able to work as a team and motivate others.
- Effective organizational skills and time management skills.
- Ability to handle high-volume customer traffic.
Estimated Salary: $55,000 - $65,000 per year, depending on experience and qualifications.
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