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Woodworking Product Expert
2 months ago
About Rockler Companies, Inc.
We are a family-owned business that specializes in helping woodworkers and DIY enthusiasts create amazing projects through innovative products, education, and advice.
Job Summary
We are seeking a skilled Woodworking Support Specialist to join our team. As a Woodworking Support Specialist, you will be responsible for providing exceptional customer service and support to our customers, helping them with their woodworking projects and answering questions about our products and services.
Key Responsibilities
- Provide professional and courteous support to customers via phone, email, and in-person.
- Assist customers with their woodworking projects, providing guidance and advice on product selection and usage.
- Stay up-to-date on product knowledge and company policies to ensure accurate and efficient support.
- Collaborate with other teams to resolve customer issues and improve overall customer experience.
- Participate in ongoing training and development to enhance skills and knowledge.
Requirements
- Intermediate to advanced woodworking experience.
- Previous customer service experience preferred.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Excellent communication and problem-solving skills.
What We Offer
- Competitive hourly rate.
- Flexible scheduling.
- 401K Retirement Account with company match.
- Employee discount.
- Competitive benefit package.
Equal Opportunity Employer
Rockler Companies, Inc. is an Equal Opportunity Employer committed to inclusion and diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
