Product Support Specialist

2 months ago


Hamel, United States Rockler Full time
About the Role

We are seeking a highly skilled and knowledgeable Product Support Specialist to join our team at Rockler Woodworking. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, utilizing your expertise in woodworking and customer service skills.

Key Responsibilities
  • Customer Support: Respond to customer inquiries and provide solutions to their woodworking-related problems in a timely and professional manner.
  • Product Knowledge: Stay up-to-date on our products and services, and be able to provide detailed information to customers.
  • Communication: Communicate effectively with customers via phone, email, and in-person, using clear and concise language.
  • Problem-Solving: Analyze customer issues and provide creative solutions to resolve their problems.
  • Team Collaboration: Work closely with other team members to ensure seamless customer support and to share knowledge and best practices.
Requirements
  • Woodworking Experience: Intermediate to advanced knowledge of woodworking equipment, processes, and best practices.
  • Customer Service Experience: Previous experience in a customer-facing role, preferably in a retail or service industry.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner.
What We Offer
  • Competitive Compensation: Starting at $20/hour.
  • Flexible Schedules: Opportunities for flexible scheduling to accommodate your needs.
  • Benefits Package: Comprehensive benefits package, including medical, dental, vision, life insurance, and 401K retirement plan with company match.
About Rockler

Rockler is a family-owned business that has been serving the woodworking community for over 40 years. We are committed to providing exceptional customer service and support to our customers, and we are seeking a highly skilled and knowledgeable Product Support Specialist to join our team.



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