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Betting Operations Specialist
2 months ago
JOIN OUR TEAM At Caesars Sportsbook, a premier name in sports betting, we are excited to announce openings for enthusiastic individuals at our retail sportsbook locations. If you enjoy engaging with customers and thrive in a dynamic environment, we want to hear from you
YOUR ROLE As a key member of our retail team, you will report directly to the District Manager and serve as the face of our sportsbook operations. Your primary responsibility will be to deliver exceptional customer service to both seasoned bettors and newcomers alike, ensuring a welcoming atmosphere. As a knowledgeable resource on our diverse betting options, you will assist customers in making informed and responsible wagering decisions.
Benefits of Joining Us:
- Full-time employees may qualify for benefits after a designated waiting period (including medical, dental, and vision coverage).
- Flexible scheduling options available (including nights, weekends, and holidays).
- Opportunities for career advancement within the organization.
- Deliver outstanding customer service that encourages repeat visits.
- Adhere to all company policies and gaming regulations to avoid penalties.
- Become well-versed in our betting offerings and engage customers in discussions about them.
- Address customer inquiries and resolve disputes, escalating issues to supervisors when necessary.
- Collaborate effectively with team members and leadership to foster a positive work environment.
- Complete all required documentation in accordance with company and regulatory standards.
- Perform additional duties as assigned.
- Basic computer skills (including email, MS Excel, and internet navigation).
- A minimum of one year of cash handling experience is required.
- High School Diploma, GED, or equivalent is preferred.
- Must be at least 21 years of age.
- Ability to pass a drug test, background check, and health screenings.
- Must obtain a gaming license as required by regulatory authorities.
- Exceptional customer service skills.
- Flexibility to work various shifts, including nights and weekends.
- Professional demeanor and strong communication skills, both written and verbal.
- Basic math skills are necessary.
- Commitment to compliance with all company and regulatory requirements.
- Ability to stand for extended periods.
- Capability to lift, push, or pull up to 25 lbs.
- Ability to write for prolonged periods.
- Physical agility to twist, bend, or reach as needed.
- Potential exposure to a smoke-filled environment.
About Us
At Caesars Sportsbook, we take pride in being part of Caesars Entertainment, a leader in the gaming industry with over 80 years of experience in sports betting. We believe in treating all our team members with respect and providing them with the tools to succeed. As we expand our retail sportsbook locations and enhance our digital offerings, we invite you to explore the exciting opportunities available within our organization.
