Support Specialist

3 days ago


Memphis, Tennessee, United States Corky's Barbecue Full time
Join Our Team

Corky's Barbecue is a dynamic organization committed to delivering outstanding customer experiences. We are seeking a highly skilled Phone Support Professional to join our team and contribute to our mission of providing exceptional service to our customers.

About the Role

We are looking for an individual who can effectively handle customer inquiries, resolve issues, and provide solutions that meet their needs. As a Customer Service Representative, you will be responsible for managing large volumes of inbound calls, following established communication scripts, and identifying customer needs.

Key Responsibilities
  • Manage large volumes of inbound calls to address customer concerns and provide solutions.
  • Follow established communication scripts to handle various topics and calls effectively.
  • Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
  • Seize opportunities to upsell products when relevant to the customer's needs.
  • Build sustainable relationships with customers by engaging them and understanding their requirements.
  • Ringing orders into our POS system and mail orders into our mail order system.
Requirements

To succeed in this role, you will need:

  • Previous experience in a customer support role where you have handled high volumes of customer inquiries.
  • Strong phone and verbal communication skills to effectively interact with customers.
  • Customer focus and adaptability to different personality types.
  • Ability to multitask, set priorities, and manage time effectively in a fast-paced environment.
  • High school diploma as a minimum educational requirement.
  • Proficiency in Microsoft Office to efficiently manage tasks and communicate with colleagues.
Compensation and Benefits

This part-time role offers competitive compensation, estimated at around $14-$16 per hour based on industry standards and location. We also offer a range of benefits to support your well-being and career growth. If you are a motivated individual who is passionate about delivering exceptional customer service, we encourage you to apply.



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