Senior Supervisor

2 days ago


Naperville, Illinois, United States American Water Resources LLC Full time
About the Role

As a Sales Growth Manager at American Water Resources LLC, you will be responsible for driving sales revenue growth and building strong relationships with partners to enhance collaboration and trust. This role requires monitoring and executing on customer service, quality, and sales to meet company and client goals. You will mentor and train the sales team while fostering a high-performance culture, innovation-driven and continuous improvement focus.

This position involves working directly with customers, clients, and front-line employees for continuous improvement opportunities. You will also be responsible for all direct employee personal matters by teaming up with HR and Legal. The role will execute our customer service strategy through live customer contact.

Responsibilities:

  • Achieve Quality and Sales Performance results daily, weekly, and monthly.
  • Demonstrate customer service experience including supervisory responsibility, strategy-aligned decision making, and a thorough understanding of contact center technologies (i.e., KMS, WFM, QA, CRM).
  • Create and implement sales strategies tailored to partner products and market demands.
  • Track sales performance metrics, analyze data, and adjust strategies as needed to meet targets.
  • Work effectively across departments, collaborating with marketing, finance, and operations to align strategies with overall business objectives.
  • Establish and maintain strong relationships with external vendors to ensure alignment on sales initiatives, promotional activities, and product availability.
  • Monitor and evaluate vendor performance against established KPIs, providing feedback and recommendations on how to improve sales performance.
  • Act as a key liaison between internal teams and external partners, ensuring clear communication of goals, expectations, and time-bound quotas.
  • Conduct market research to identify trends, customer needs, and competitive landscape.
  • Ensure partner compliance with company policies and industry regulations.
  • Conduct regular reviews of customer retention processes, focus groups with frontline agents, and recommend enhancements.
  • Collaborate with team members to identify strengths and areas for improvement.
  • Establish personalized development plans to support career advancement.
  • Act as a mentor to sales representatives, offering guidance and support to help them navigate changes and achieve their sales goals.
  • Encourage a culture of continuous improvement by organizing workshops, training sessions, and knowledge-sharing initiatives that keep the team engaged and informed.
  • Implement recognition programs to celebrate individual and team achievements, motivating staff to reach their full potential.
  • Build relationships with direct reports to foster a positive and professional work environment that focuses on providing exceptional customer experience and increasing revenue.
  • Demonstrated ability in developing, managing, and optimizing sales commission structures.

Estimated salary: $95,000 - $110,000 per year, depending on experience.



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