Hotel Guest Services Coordinator

1 week ago


Cape Canaveral, Florida, United States OCI Hospitality Full time
About Us:

OCI Hospitality is a leading hotel operator committed to enriching lives through hospitality. Our goal is to create a warm and welcoming environment for guests, team members, owners, and investors alike.

We believe that every position plays a vital role in achieving this mission. At Country Inn & Suites, we have 151 rooms, a fitness center, business center, meeting rooms, banquet rooms, and an outdoor pool. We offer free breakfast, the Fly and Stay program, and more. Located near Port Canaveral, NASA, Boeing, SpaceX, Cocoa Beach, and Kennedy Space Center, we provide a convenient base for exploring Cape Canaveral, Florida.

About the Role:

As a Guest Service Representative, you are our Director of First Impressions. Your interactions with guests set the tone for their entire stay. You will be responsible for answering phones, checking guests in/out, fulfilling requests, communicating with maintenance and housekeeping teams, and ensuring billing and payments are accurate.

You must be able to work flexible hours, including weekends, and maintain a positive disposition while juggling multiple tasks. A valid driver's license and evidence of insurability are required. Possession of a clean driving record is essential.

About You:

To succeed in this role, you must be adaptable, approachable, and genuinely interested in making connections with your team members and guests. Proactive communication, innovation, and collaboration are essential qualities for this position.

What You Gain:

You'll join a team committed to inclusivity, employee development, and career growth. We offer a rewarding, fun, and flexible work environment, exciting perks, and opportunities for advancement within the company.

The estimated salary for this role is $40,000 - $55,000 per year, depending on experience. This figure is based on industry standards and the location of the hotel.



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