Director of Hotel Operations
5 days ago
Estimated Salary: $60,000 - $80,000 per year
About OCI HospitalityOCI Hospitality is a leading property management company that has been operating since 1978. We have become accomplished in hotel development and management through our history and strong values.
Job SummaryThe Director of Hotel Operations assists the General Manager in leading and managing various hotel operations. This position includes departmental administrative duties, team member staffing and relations, budgeting and financial responsibilities, forecasting, guest services, facilities management, and manager-on-duty oversight.
Duties and Responsibilities- Oversee Housekeeping and Maintenance departments, including supervisory authority to interview, select and set pay for team members; discipline team members; make formal termination recommendations; and investigate complaints.
- Demonstrate exceptional guest service to all hotel guests.
- Maintain personal connections with in-house guests and clients to encourage guest loyalty.
- Supervise and assist with efforts related to recruitment, orientation, training & development, scheduling, counseling, performance management, and other team member relations issues.
- Maintain knowledge, skills, and abilities needed to perform any position at the hotel.
- Use selling techniques to maximize revenue and occupancy.
- Assist with accounting and financial functions, including A/P, A/R, billing accounts, and department reporting.
- Assist in analyzing financial performance by comparing actual performance to planned performance, identifying variances, and initiating corrective action.
- Assist in maintaining product and service quality standards by investigating complaints and initiating corrective action.
- Assist in monitoring and upholding procedures for control of supplies, keys, monies, and credit.
- Assist in monitoring and upholding procedures for safety of guests and hotel team members.
- Assist in inspecting guestrooms to ensure cleanliness standards are met.
- Maintain clean and professional appearance of public areas and hotel office.
- Assist with sales and marketing efforts for the hotel.
- Remain current on industry trends and local market activities.
- College degree or equivalent in related work experience.
- Three years of hotel experience with two years in a management position.
- Strong interpersonal and communication skills.
- Ability to speak clearly and listen attentively.
- Strong organizational skills and attention to detail.
- Ability to handle stressful situations with poise and finesse.
We offer competitive salaries and benefits to our employees. If you are a motivated and experienced hotel professional looking for a new challenge, please consider applying for this position.
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