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IT Support Technician II
2 months ago
We are seeking a skilled IT Support Technician II for a contract-to-hire position.
Experience Requirements:
- 2-5+ years of relevant industry experience.
Essential Qualifications & Skills:
- Exceptional customer service and documentation abilities.
- Proficient verbal and written communication skills.
- Capability to identify and implement established procedures.
- Proven track record of managing multiple tasks while achieving results.
- Experience in troubleshooting and resolving fundamental network issues.
- Background in routine maintenance of laptop and desktop systems.
- Familiarity with installing and managing a Microsoft workstation environment.
- Experience with Microsoft Active Directory for user and computer management.
- Knowledge of Microsoft Exchange and Exchange Online Mailboxes/Users.
- Experience in provisioning and managing end-user telephony devices.
- Familiarity with deploying and managing backend telephony services.
- Experience in installing, configuring, and updating Windows Server Operating Systems.
- Background in installing and configuring applications for workstations and servers.
- Experience in implementing and managing Mobile Devices via Mobile Device Management - Intune.
- Demonstrated ability to follow instructions and deliver results both independently and as part of a team.
- Proven ability to establish and maintain effective working relationships with colleagues, vendors, and clients.
- Understanding of, adherence to, and effective communication of company policies and procedures.
- Certifications such as CompTIA A+, Network+, CCNA, Microsoft or other relevant industry credentials.
- Associate degree in a computer-related technology field or equivalent industry experience.
- Possession of a valid driver's license with a clean driving record.
- Professional appearance as a representative of the organization.
Strategic Systems possesses deep domain expertise in the realms of cyber security, cloud computing, data centers, conversion, development, hosting, and operational best practices.
