Customer Service Representative
1 week ago
PrideStaff is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- Provide timely and effective support to customers via phone, email, and other communication channels
- Enter and process customer orders accurately and efficiently
- Track and manage customer shipments, ensuring timely delivery and resolution of any issues
- Develop and maintain strong relationships with key customers, understanding their needs and preferences
- Monitor and maintain key performance indicators (KPIs) for customer satisfaction and service quality
- Assist customers with spare parts and component inquiries, providing quotes and recommendations as needed
- Stay up-to-date on compressed air systems and associated components, providing expert knowledge to customers
- Organize and prioritize work tickets and production packages to ensure efficient order processing
- Bachelor's degree preferred, but not required for candidates with 3+ years of customer service experience
- Strong data entry and organizational skills, with ability to multitask and prioritize tasks
- Self-motivated and accountable, with excellent communication and interpersonal skills
- Ability to work effectively in a team environment, collaborating with engineering, production, and other departments
- Competitive compensation and benefits package, including medical, dental, and vision coverage
- Short-term disability and 401(k) retirement plan options
- Holiday pay and other perks
PrideStaff is committed to helping our employees succeed and grow in their careers. Our dedicated consultants provide employment market insights and resources, and our recruiters offer guidance and support to help you achieve your goals.
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