Sales Operations Representative

2 weeks ago


Atlanta, Georgia, United States StubHub Full time
About the Role

We are seeking a highly skilled and motivated Sales Operations Representative to join our team at StubHub. As a key member of our Seller Operations Team, you will be responsible for ensuring ticket fulfillment and providing top-level support to our global customers.

Key Responsibilities
  • Meet expected KPIs and make analytical, policy, and process-based decisions
  • Challenge processes and bring ideas for continuous improvement
  • Provide a strong quality-focused customer experience, giving quick, accurate, and friendly service, both internally and externally
  • Take ownership and responsibility to get tasks completed on time
  • Work on multiple tools, tasks, and ad hoc requests, as operationally required to meet our team KPIs
  • Flexibility to adapt to new tasks and processes as we continue to optimize our team and reduce breakage
  • Build lasting relationships with customers and other teams
Requirements
  • Bilingual or native fluency in Spanish
  • Attention to detail and ability to look at the bigger picture, identifying patterns and flaws
  • Outstanding written and oral communication skills
  • Ownership and a strong work ethic with a "can-do" attitude
  • Problem-solving skills and ability to make decisions and suggest solutions
  • Quick learner and ability to adapt to new technologies and tools
  • Relationship-building skills and ability to network effectively
  • Time management and organizational skills, prioritizing and working well under pressure to meet deadlines
  • Teamwork and collaboration skills, being adaptable, flexible, and approachable
  • Positive attitude and sense of humor
  • Policy-driven and impartial with a policy-oriented mindset
About Us

StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. We service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform, we offer the safest and most convenient way to buy or sell tickets to the most memorable live experiences.

We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.



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