Bakery Operations Manager

4 weeks ago

Savannah, Georgia, United States Nothing Bundt Cakes - Savannah Full time
Job Overview

The Nothing Bundt Cakes - Savannah Bakery Manager/Lead Operator is responsible for leading and directing the team and day-to-day operation, ensuring a superior guest experience, cake production, brand and merchandise presentation, work environment, P&L management, and inventory control. This role requires a strong leader who can drive sales and profitability through team building, management and recruiting, while maintaining the highest quality cakes and a welcoming environment.

Key Responsibilities
  • Team Leadership
    • Prioritize the guest experience, model superior guest engagement, and foster a positive work environment.
    • Recruit and select talent, ensure performance expectations are clearly communicated, and provide proper training to execute responsibilities effectively.
    • Engage frequently with team members to gain insight into workload and progress, address any challenges, and course-correct as needed.
    • Provide continuous coaching and follow-up to develop team members and manage performance, deliver constructive feedback, conduct quarterly reviews, and address any performance issues in a timely and effective manner.
    • Identify future leaders, cross-train team members, and maintain hands-on knowledge of all bakery roles to ensure adequate bakery coverage.
  • Business Operations
    • Facilitate the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
    • Manage special-order fulfillment via web and email for individual guests and corporate accounts, as well as large, complex orders and deliveries.
    • Create and communicate weekly sales productivity goals, cake production plans, and team schedules, and adjust bakery coverage based on changing business trends.
    • Set inventory par levels based on production demand and sales forecasts, monitor stock levels, process weekly supply orders, and conduct monthly inventory.
    • Ensure NbC product, service, bakery environment, and visual merchandising standards are consistently upheld, and all bakery operations adhere to food and health safety standards and NbC policies and procedures.
    • Manage all controllable expenses, including labor, COGS, maintenance, and supplies, to maximize profitability.
    • Perform administrative functions, including payroll processing, sales, labor, and product inventory reporting, and basic accounting procedures.
  • Local Marketing
    • Lead proactive community outreach to increase brand visibility in the market and engage in brand-aligned events, responding appropriately to external requests for NbC contributions.
    • Coordinate special event participation with local businesses, schools, and other community organizers.
Requirements
  • High school diploma or GED; post-secondary education is a plus.
  • 5-10 years of leadership experience managing teams, business operations, and the guest experience in the retail, hospitality, or food service industries.
  • Demonstrated success in hiring and developing teams, creating a superior service environment, and achieving financial objectives.
  • Experience in creating productivity goals, inventory par levels, and team schedules, and managing costs.
  • Foodservice safety training certificate (or required to obtain within 30 days of employment).
  • Basic proficiency in Microsoft Word and Excel.
Compensation

$45,000 - $50,000 annually plus bonus

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