Restaurant Operations Director

4 days ago


Fort Lauderdale, Florida, United States Pollo Tropical Full time
Job Description:

The Restaurant Operations Director at Pollo Tropical is responsible for leading the daily operations of a single assigned restaurant, ensuring alignment with established policies and procedures. This role requires strong leadership and management skills to drive sales growth, manage financial performance, and maintain high-quality customer service.

Key Responsibilities:
  • Operations Management: Directs and oversees the overall operation of the restaurant, including food preparation, customer service, and inventory management.
  • Financial Management: Responsible for managing the restaurant's profit and loss statement, ensuring effective cost control and budgeting practices.
  • Team Development: Recruits, trains, and develops a team of assistant managers and hourly employees, fostering a positive and productive work environment.
  • Customer Service: Ensures exceptional customer experiences through prompt and courteous service, addressing guest complaints in a professional manner.
  • Maintenance and Quality Control: Maintains a clean and attractive restaurant environment, adhering to all standards for food safety and sanitation.
Requirements:
  • Education and Experience: Minimum 5 years of experience in a restaurant environment, with a proven track record of career progression and results-driven performance. A Bachelor's degree in Business Administration or Hospitality is preferred.
  • Skill Set: Excellent communication and leadership skills, ability to adapt to business needs, prioritize multiple tasks, and exercise sound judgment. Proficiency in Word, Excel, and back-of-house restaurant systems is essential.


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