Airport Operations Manager
6 days ago
Airport Operations Leadership
As the Airport Operations Manager at Hertz, you will lead the process and activities of frontline employees, directing their efforts to ensure maximum performance and customer satisfaction. Your strong communication and leadership skills will drive operational excellence, and you will work effectively with senior leaders to achieve business results.
Key Responsibilities
- Direct daily operations, fleet availability, and revenue generation for your assigned function
- Lead and support processes to meet and exceed customer expectations, ensuring alignment with company sales methods and processes
- Resolve customer issues, providing a positive customer experience
- Drive the sales process to create a customer-focused zone commercial organization focused on selling value-added solutions (VAS)
- Champion productivity improvements through employee involvement and accountability, ensuring compliance with the Standards of Work (SOW)
- Engage in effective communication plans to build employee engagement and achieve business results
- Conduct timely and constructive performance evaluations, as applicable
- Manage airport locations and assigned geographic areas when the General Manager is not present
- Participate in the recruiting process, as required
- Provide management with various updates and indicators as requested
Educational Background and Requirements
- High School Diploma required
- Bachelor's Degree preferred
Professional Experience and Skills
- 1-3 Years prior experience in customer service or operations, depending on specific job duties
- Experience in car rental, hospitality, or tourism a plus
- Results orientation
- Ability to direct and motivate teams
- Ability to work effectively with senior leaders
- Knowledge of customer service resolution practices, excellent communication techniques, people management and leadership capability, sales management/coaching ability, and operations management
- Highly organized, problem-solving skills, working knowledge of Microsoft Office Suite, time management skills, customer service aptitude, and excellent oral and written communication skills
Benefits and Perks
- Up to 40% off the base rate of any standard Hertz rental
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts - Theme Park Tickets, Gym Discounts & more
About Us
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand. Hertz is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
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