Hotel Guest Services Representative

3 weeks ago


Cedar Rapids, Iowa, United States -Holiday Inn Express-Cedar Rapids-Collins RD Full time

Job Description

We are seeking a skilled Front Desk Clerk to join our team at the -Holiday Inn Express-Cedar Rapids-Collins RD-. As a Front Desk Clerk, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable. You will be the first point of contact for our guests, handling check-ins, check-outs, room assignments, and resolving any issues that may arise.

About Our Team

Our team is dedicated to delivering exceptional guest experiences. We strive to create a warm and welcoming environment, providing top-notch services and amenities. As a member of our team, you will have the opportunity to grow and develop your skills, working alongside experienced professionals who share your passion for hospitality.

Your Role

As a Front Desk Clerk, you will be responsible for:

  • Managing Guest Arrivals and Departures: Process guest arrivals and departures efficiently, ensuring accurate room assignments and billing.
  • Providing Exceptional Customer Service: Respond promptly to guest needs and concerns, offering solutions and alternatives when necessary.
  • Maintaining Room Cleanliness: Ensure the cleanliness and organization of our rooms, reporting any maintenance or repair issues to the relevant teams.
  • Communicating Effectively: Share knowledge and best practices with colleagues and management, contributing to our team's success.

Requirements

To succeed as a Front Desk Clerk, you should possess:

  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to interact with guests, colleagues, and management.
  • Attention to Detail: A keen eye for detail, ensuring accuracy in all aspects of your work, from room assignments to billing.
  • Teamwork: A willingness to collaborate with colleagues and management to achieve our goals and deliver exceptional guest experiences.
  • Adaptability: The ability to adapt to changing situations and priorities, maintaining a calm and professional demeanor under pressure.
  • Basic Computer Skills: Familiarity with basic computer systems and software, including property management systems.

Salary and Benefits

We offer a competitive salary package, including:

  • $50,000 - $65,000 per year (based on experience): A salary range reflecting your skills and experience.
  • Medical/Dental/Vision: Comprehensive health insurance coverage for you and your family.
  • Vacation & Holiday Pay: Generous paid time off to recharge and relax.
  • Same-day pay available: Enjoy immediate access to your earnings.
  • Career Growth Opportunities: Training programs and opportunities for advancement within our company.

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