Guest Services Supervisor

2 days ago


Cedar Rapids, Iowa, United States Holiday Inn Express-Collins RD-Cedar Rapids-IA Full time

Overview

Holiday Inn Express-Collins RD-Cedar Rapids-IA is a dynamic and growing company looking for a highly motivated and experienced Front Desk Manager to lead our front office team. As a key member of our staff, you will be responsible for delivering exceptional guest service, managing front office operations, and ensuring a seamless check-in/check-out experience for our guests.

Responsibilities

  1. Lead the Front Office Team: Manage and motivate front office personnel to ensure they are providing exceptional guest service and meeting performance expectations.
  2. Manage Front Office Operations: Supervise staff, manage front office systems, and maintain accurate records.
  3. Resolve Guest Complaints: Respond promptly and professionally to guest complaints, resolving issues in a fair and timely manner.
  4. Maintain High Levels of Customer Satisfaction: Ensure that all guests receive exceptional service and that their needs are met promptly and efficiently.

Requirements

  • High School diploma or equivalent
  • Experience with hotel management and operations
  • Strong communication and leadership skills
  • Ability to stand and exert well-paced mobility for up to 4 hours
  • Ability to lift up to 15 lbs occasionally
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability
  • Requires manual dexterity to use and operate all necessary equipment
  • Must have finger dexterity to operate office equipment

Benefits

  • Team Driven and Values Based Culture
  • Medical/Dental/Vision
  • Vacation & Holiday Pay
  • SAME-DAY PAY AVAILABLE
  • Employee Assistance Program
  • Career Growth Opportunities/Manager Training Program
  • Reduced Room Rates throughout the portfolio
  • Third Party Perks (Movie Tickets, Attractions, Other)
  • 401(k)
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Life insurance
  • Parental leave
  • Referral program

Salary

$58,000 - $68,000 per year, depending on experience



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