Guest Services Supervisor
2 days ago
Overview
Holiday Inn Express-Collins RD-Cedar Rapids-IA is a dynamic and growing company looking for a highly motivated and experienced Front Desk Manager to lead our front office team. As a key member of our staff, you will be responsible for delivering exceptional guest service, managing front office operations, and ensuring a seamless check-in/check-out experience for our guests.
Responsibilities
- Lead the Front Office Team: Manage and motivate front office personnel to ensure they are providing exceptional guest service and meeting performance expectations.
- Manage Front Office Operations: Supervise staff, manage front office systems, and maintain accurate records.
- Resolve Guest Complaints: Respond promptly and professionally to guest complaints, resolving issues in a fair and timely manner.
- Maintain High Levels of Customer Satisfaction: Ensure that all guests receive exceptional service and that their needs are met promptly and efficiently.
Requirements
- High School diploma or equivalent
- Experience with hotel management and operations
- Strong communication and leadership skills
- Ability to stand and exert well-paced mobility for up to 4 hours
- Ability to lift up to 15 lbs occasionally
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability
- Requires manual dexterity to use and operate all necessary equipment
- Must have finger dexterity to operate office equipment
Benefits
- Team Driven and Values Based Culture
- Medical/Dental/Vision
- Vacation & Holiday Pay
- SAME-DAY PAY AVAILABLE
- Employee Assistance Program
- Career Growth Opportunities/Manager Training Program
- Reduced Room Rates throughout the portfolio
- Third Party Perks (Movie Tickets, Attractions, Other)
- 401(k)
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Life insurance
- Parental leave
- Referral program
Salary
$58,000 - $68,000 per year, depending on experience
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