Contact Center Representative

1 week ago


Carlisle, Pennsylvania, United States Sadler Health Center Co Full time
Job Summary

Sadler Health Center Co is seeking a dedicated and detail-oriented Contact Center Agent to join our team at our Carlisle location.

We are a Federally Qualified Health Center with offices in Carlisle, PA, Loysville, PA and soon Mechanicsburg, PA.

As a Contact Center Agent, you will be part of a unique, team-oriented care model providing comprehensive medical, dental, and behavioral health services to our patients.

Your responsibilities will include:

  • Receiving calls via call center queue and processing patient payments
  • Answering or referring billing questions and maintaining accurate financial transaction records
  • Assisting patients to schedule, reschedule or cancel their appointments at Sadler
  • Registering and scheduling new patients, verifying insurance information, and ensuring accuracy and timeliness
  • Monitoring our online platform for incoming documents for new and existing patients
  • Informing and assisting patients with the sliding fee application and scheduling them with insurance enrollment team when needed
  • Conducting outreach calls to patients to follow up for scheduled visits and requests for cancellations or reschedules

You will work independently in a prompt and efficient manner to ensure patients are scheduled for follow-ups and/or their next appointments.

A high school diploma or equivalent and a minimum of 1 year of customer service experience, preferably within a medical or health care organization, is required.

This is a full-time onsite Day shift Monday-Friday position with a competitive hourly rate of $18.50 to 19.50/hour and includes a comprehensive benefits package with a generous PTO benefit.

Sadler Health Center Co is an Equal Opportunity Employer and provides opportunities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, marital status or any other characteristic protected by law.



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