IT System Support Specialist

5 days ago

Palm Coast, Florida, United States Alleima Full time
About the Role

We are seeking an experienced IT Senior System Support Analyst to join our IT Demand Delivery Area. As a key member of our team, you will collaborate closely with our company's various business units, providing crucial support to both manufacturing production and office operations.

Key Responsibilities
  • Diagnose and resolve technical issues with hardware, software, and network systems promptly to minimize downtime and disruptions.
  • Provide technical assistance and guidance to end-users, including troubleshooting common problems and providing guidance to enhance system utilization.
  • Collaborate with cross-functional teams to integrate new IT systems, software, or upgrades seamlessly into existing infrastructure while following IT standards and guidelines.
  • Create and maintain comprehensive documentation, including system configurations, procedures, and troubleshooting guides. Generate reports to track performance, identify trends, and recommend improvements.
  • Liaise with external vendors and service providers to recommend IT products and services, evaluate proposals, and ensure service level agreements (SLAs) are met.
  • Demonstrate professionalism, integrity, and a strong work ethic, serving as a role model for colleagues and fostering a collaborative and positive work environment.
About You

We are seeking candidates who are exceptionally organized and hold a bachelor's degree in computer science, Information Technology, or a related field, along with a minimum of 3 years of hands-on experience. Alternatively, an equivalent combination of education and experience will be considered. Proficiency in Microsoft Office products and platforms, Azure LDAP, inTune, Digital Signage, and Print Management coupled with outstanding communication and interpersonal skills, is essential. Moreover, a keen problem-solving aptitude with meticulous attention to detail is highly valued. Previous experience in IT within the manufacturing industry and M3 is strongly preferred.

What We Offer
  • Health, Dental, and Vision coverage after 30 days
  • 401K with company contribution of 5% plus matching after 90 days
  • 88 paid holiday hours per year
  • Paid time off (up to 120 hours paid time off after one year)
About Alleima

At Alleima, our mission extends beyond merely delivering high-quality products, technology, and processes. We are dedicated to collaborating closely, crafting tailored solutions that align with our customers' needs, and ultimately driving towards our business objectives. Fueled by our team's curiosity and prioritizing safety above all else, we foster a work environment that nurtures personal and professional growth.

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