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Hospitality Host
2 months ago
The Host plays a pivotal role in creating a positive and welcoming experience for our guests. The Host is the first point of contact for guests, ensuring they feel valued from the moment they walk through the door.
Key Responsibilities- Create a positive and inviting atmosphere by warmly welcoming guests as they enter/exit the restaurant.
- Manage reservations, oversee the seating process, and contribute to the overall efficiency and success of the restaurant.
- Provide accurate wait times for guests and keep guests informed about the status of their reservation.
- Assist guests with inquiries about the menu, special requests, or other information.
- Collaborate with servers to ensure a smooth and coordinated dining experience.
- Communicate table assignments and special requests to the serving staff.
- Keep the lobby or waiting area clean, organized, and visually appealing.
- Recognize and acknowledge repeat or VIP guests by providing a personalized and attentive experience.
- Promote specials, promotions, or additional services to guests when appropriate.
- Handle credit card and cash transactions and process payments accurately.
- Manage takeout orders, coordinating with kitchen staff and ensuring timely pickup.
- Address and resolve guest concerns or complaints with professionalism and courtesy.
- Communicate effectively with restaurant management and other team members.
- 1+ years in a Host role in a restaurant setting.
- Knowledge of Reservation systems, OpenTable preferred.
- Keen attention to detail.
- Excellent interpersonal and communication skills.
- Ability to handle high-pressure situations and manage multiple tasks.
- Customer-focused mindset with a dedication to providing exceptional service.
- Basic knowledge of restaurant operations.
- Ability to walk and stand for long periods of time.
- Ability to work flexible hours, including evenings, weekends, and holidays.
