Host

4 weeks ago

Santa Barbara, California, United States Acme Hospitality Defunct Full time
Job Title: Host

At Acme Hospitality, we are seeking a skilled and friendly Host to join our team. As a Host, you will be the first point of contact for our guests, providing a warm welcome and ensuring a smooth and enjoyable dining experience.

Responsibilities:
  • Greet guests upon arrival and create a positive first impression.
  • Escort guests to their assigned tables and provide any assistance they may need.
  • Manage the waitlist efficiently and maintain accurate records of reservations and walk-in guests.
  • Provide accurate wait time estimates to guests and inform them of any delays or special arrangements.
  • Coordinate with the waitstaff and kitchen to ensure a smooth and timely seating process.
  • Answer telephone calls and respond to inquiries regarding reservations, menu items, and restaurant services in a friendly and knowledgeable manner.
  • Assist in taking and confirming reservations, ensuring accurate information is recorded.
  • Maintain a clean and organized host stand or reception area, including keeping menus, reservation books, and other supplies readily available.
  • Monitor the dining area to ensure that tables are properly set and organized, and that the ambiance is suitable for guests.
  • Communicate effectively with the waitstaff and management regarding table availability, special requests, and guest preferences.
  • Provide guests with menus, wine lists, or other requested information, explaining any specials or chef recommendations.
  • Manage guest flow and seating arrangements to optimize table turnover and maximize seating capacity.
  • Assist in coordinating special events or private dining reservations, ensuring all necessary arrangements are made.
  • Maintain restrooms by cleaning and stocking all necessary supplies regularly.
  • Handle guest concerns or complaints in a professional and timely manner, escalating issues to management when necessary.
Requirements:
  • Previous experience as a Host or Hostess in a fine dining or upscale restaurant is preferred.
  • Excellent customer service and communication skills to interact with guests in a friendly and professional manner.
  • Professional and polished appearance, adhering to dress code and grooming standards.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong organizational skills to manage reservations, waitlists, and seating arrangements efficiently.
  • Familiarity with reservation management systems and basic computer skills.
  • Flexibility to work in shifts, including evenings, weekends, and holidays.
  • Positive attitude and ability to remain calm under pressure.
  • Excellent problem-solving and decision-making skills.
  • Knowledge of fine dining etiquette and service standards.
  • Ability to work well in a team and collaborate effectively with colleagues.
  • Ability to stand and walk for extended periods.
  • Strong attention to detail and accuracy in managing reservations and guest information.
  • Ability to handle guest concerns or complaints in a professional and diplomatic manner.
  • Familiarity with the local area and knowledge of nearby attractions or services that may be of interest to guests.
  • Current Food Handler Certification.

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