Hotel Guest Service Representative

3 days ago


Irving, Texas, United States Hyatt House Las Colinas Full time
Job Summary: We are seeking a skilled Hotel Guest Service Representative to join our team at Hyatt House Las Colinas. As a key member of our front office staff, you will provide exceptional customer service to our guests, ensuring their stay with us is comfortable and enjoyable.

About the Role: The ideal candidate will have excellent communication and interpersonal skills, be able to multitask and work well under pressure. You will be responsible for handling guest check-ins and check-outs, responding to inquiries, and resolving any issues that may arise during their stay. Additionally, you will be expected to maintain accurate records, operate hotel systems efficiently, and contribute to a positive and welcoming atmosphere in the hotel lobby area.

Key Responsibilities: Answer guest inquiries regarding hotel facilities, services, and local attractions; Process guest check-ins and check-outs in a timely and efficient manner; Respond to guest complaints and resolve issues promptly; Maintain confidentiality of guest information; Perform other duties as assigned by management.

Requirements: High school diploma or equivalent required; Previous experience in a hotel or related field preferred; Excellent communication and interpersonal skills; Ability to multitask and work well under pressure; Familiarity with hotel software and systems; Ability to lift up to 25 pounds and stand for long periods of time;

Estimated Salary: $35,000 - $45,000 per year, depending on experience.

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