Patient Services Representative
2 weeks ago
Serves as the first point-of-contact for patients in a fast-paced clinical environment, utilizing exceptional customer service skills to coordinate care and provide an excellent patient experience.
Key Responsibilities- Coordinates all aspects of patient scheduling, including creating initial and follow-up appointments, rescheduling, and managing self-scheduled appointments.
- Manages multi-line telephone system, directing patients with emergent/urgent symptoms to appropriate clinical staff for screening.
- Verifies active and contracted insurance coverage, educating patients on co-insurance/co-pay, self-pay, and other payment options.
- Enrolls patients on the patient portal, explaining its attributes, benefits, and recommended use.
- Requests and validates interpreter services, greets patients, and completes the check-in process.
- Monitors message pools, responds to patient requests, and coordinates communication between interdisciplinary staff.
- Manages appointment queues, prepares and sends patient outreach communications, and initiates outside medical record requests.
- Facilitates communication between the clinic, patient, and insurance company, identifies and collects copayments, and cultivates a culture of community.
- High School diploma or equivalent
- 1 year of experience in a customer service role
- Excellent interpersonal communication skills, problem-solving ability, and capacity to work independently and as part of a team.
- Strong written communication skills, including ability to spell accurately and write legibly.
- Ability to prioritize multiple tasks, access, analyze, and apply concepts associated with protocols, policy, and guidelines.
EvergreenHealth offers a comprehensive suite of benefits and resources to support employees' health and financial well-being, including medical, vision, and dental insurance, on-demand virtual healthcare, and retirement plans.
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Patient Services Representative
3 weeks ago
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Patient Services Representative
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Bothell, Washington, United States EvergreenHealth Full timeJob SummaryServe as the first point of contact for patients in a fast-paced clinical environment, utilizing exceptional customer service skills to coordinate care and provide an excellent patient experience.Key ResponsibilitiesCoordinate all aspects of patient scheduling, including creating initial and follow-up appointments, rescheduling, and managing...
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Patient Services Representative
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