Site Experience and Ecommerce Operations Manager
4 weeks ago
We are seeking a highly skilled Site Experience and Ecommerce Operations Manager to join our team at CRG. As a key member of our operations team, you will be responsible for creating and implementing strategies to enhance customer engagement, loyalty, and personalized experiences across our digital platforms.
Key Responsibilities:
- Assist with the implementation, management, and testing of technology solutions to enhance the site experience and loyalty program efficiency and effectiveness.
- Utilize data analytics to monitor the effectiveness of loyalty, personalization, and site experiences. Continuously assess customer behavior, preferences, and engagement metrics to refine strategies and optimize results.
- Assist with management of multimillion dollar budget, including creation of requisitions, POs, and prompt receipt and payment of invoices across multiple vendors.
- Partner with our Business Ops team to maintain hygiene of our store locator database.
- Build out personalized content throughout the site, including product recommendations, promotions, and messaging, to resonate with individual customers.
- Conduct A/B testing and multivariate testing to optimize the UX and CX, including loyalty program components and personalization strategies.
- Analyze Voice of Customer programs with the goal of collecting insightful data, surfacing, and reacting to trends to improve CX.
Requirements:
- 3-5 years of relevant professional experience
- Digital analytics tools (Adobe, Omniture, Google Analytics, Excel)
- Strong strategic and tactical skills, as well as technical skills to understand the E-Commerce market to create demand and generate revenues.
- Excellent analytical skills with ability to interpret and translate data into actionable insights.
- Detail-oriented and a multi-tasker in equal measure.
- Strong interpersonal and project management skills.
Nice to Have:
- Asset publishing and content maintenance with a Content Management System (Coremedia preferred)
- Familiar with project management systems (Wrike, JIRA)
- Undergraduate/graduate degree
Category Code: JN008
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