Site Experience and Ecommerce Operations Manager

4 weeks ago


Stratham, United States CRG Full time
{"title": "Site Experience and Ecommerce Operations Manager", "description": "Job Summary

We are seeking a highly skilled Site Experience and Ecommerce Operations Manager to join our team at CRG. As a key member of our operations team, you will be responsible for creating and implementing strategies to enhance customer engagement, loyalty, and personalized experiences across our digital platforms.

Key Responsibilities:

  • Assist with the implementation, management, and testing of technology solutions to enhance the site experience and loyalty program efficiency and effectiveness.
  • Utilize data analytics to monitor the effectiveness of loyalty, personalization, and site experiences. Continuously assess customer behavior, preferences, and engagement metrics to refine strategies and optimize results.
  • Assist with management of multimillion dollar budget, including creation of requisitions, POs, and prompt receipt and payment of invoices across multiple vendors.
  • Partner with our Business Ops team to maintain hygiene of our store locator database.
  • Build out personalized content throughout the site, including product recommendations, promotions, and messaging, to resonate with individual customers.
  • Conduct A/B testing and multivariate testing to optimize the UX and CX, including loyalty program components and personalization strategies.
  • Analyze Voice of Customer programs with the goal of collecting insightful data, surfacing, and reacting to trends to improve CX.

Requirements:

  • 3-5 years of relevant professional experience
  • Digital analytics tools (Adobe, Omniture, Google Analytics, Excel)
  • Strong strategic and tactical skills, as well as technical skills to understand the E-Commerce market to create demand and generate revenues.
  • Excellent analytical skills with ability to interpret and translate data into actionable insights.
  • Detail-oriented and a multi-tasker in equal measure.
  • Strong interpersonal and project management skills.

Nice to Have:

  • Asset publishing and content maintenance with a Content Management System (Coremedia preferred)
  • Familiar with project management systems (Wrike, JIRA)
  • Undergraduate/graduate degree

Category Code: JN008

", "lang_code": "en"}

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