Enterprise IT Manager

3 weeks ago

Stoughton, Massachusetts, United States Diesel Direct Inc Full time
Key Responsibilities
  • Participate in and oversee the resolution of IT support requests, including password resets, printer issues, network, security, and various proprietary applications.
  • Coordinate with external vendors in managing complex technical issues.
  • Ensure high levels of user satisfaction and oversee the provision and success of End User and Technical Environment (EUT) services.
  • Manage relationships with IT vendors, negotiate contracts, and ensure services meet agreed SLAs.

Additionally, this role requires the development and maintenance of a comprehensive knowledge base, working closely with internal departments to understand their IT needs, and ensuring seamless support.

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