Help Desk Support Specialist
2 weeks ago
We are seeking a highly skilled and detail-oriented Help Desk Coordinator to join our team at Premier Bankcard. As a Help Desk Coordinator, you will be responsible for providing top-notch technical support to our internal customers, ensuring that their issues are resolved efficiently and effectively.
Key Responsibilities
- Answer inbound support calls and respond to user inquiries via phone, email, and service portal.
- Work with internal customers to define and document incident scope, research and troubleshoot issues to achieve first call resolution or escalate incidents when appropriate.
- Create, modify, and terminate user accounts across defined applications.
- Responsible for support requests pertaining to temporary access and employee changes.
- Participate in a support on-call rotation, facilitating off-hour work functions in support of incidents, upgrades, patches, and project task fulfillment.
Requirements
- High School diploma (or equivalent) and one to two years related experience and/or training required.
- Experience with Microsoft products, including Microsoft Office and Microsoft Desktop Operating Systems (Windows 10).
- Preferred: HDI Support Center Analyst certification and Complete Better Business Writing CBT.
- Enhanced computer skills, word processing, spreadsheet, and ability to learn functionality of internal applications quickly.
- Proficiency in the English language.
- Exceptional verbal and written communication skills.
- Ability to concentrate and work independently.
- Attention to detail, analytical, and problem-solving skills.
- Capacity to learn, adapt to change, and become proficient quickly.
- Ability to handle stress, exercise self-control, adhere to company policies and procedures, and uphold The Premier Way.
Our Culture
At Premier Bankcard, we value personal success, respect, health, wellness, fun, and giving back. We offer a competitive benefits package, including full medical benefits, traditional and high deductible health plan options, free dental and vision coverage, generous paid time off plans, 401(k) with dollar-for-dollar match, and more.
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