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Wealth Management Client Support Associate

2 months ago


Towanda, Kansas, United States Bank of America Full time

Position Overview:

At Bank of America, we are committed to delivering exceptional wealth management services and investment solutions tailored to the unique needs of our clients. Our Wealth Management division stands as a premier provider, focusing on comprehensive financial planning that encompasses retirement, education, legacy, and various life aspirations through expert investment guidance.

Role Summary:

The Wealth Management Client Associate plays a crucial role in supporting multiple Financial Advisors (FAs) by providing outstanding client service. This position is integral to achieving our strategic objectives and operational excellence while advocating for our clients' interests. You will be the primary point of contact for clients, ensuring their service needs are met with efficiency and professionalism.

Key Responsibilities:

  • Deliver exceptional client service by educating clients on the full range of banking and investment services available.
  • Ensure all client materials are accurate, timely, and complete, following up diligently on requests from clients and Financial Advisors.
  • Support compliance with bank policies and procedures to maintain operational excellence and safeguard client interests.
  • Foster and deepen client relationships by promoting the integration of banking services into their daily financial practices.
  • Assist with team operations, stepping in during absences or peak periods while maintaining a client-first approach.

Essential Skills:

  • Client Management
  • Business Development
  • Effective Communication
  • Problem Solving
  • Prioritization and Time Management
  • Emotional Intelligence

Qualifications:

To be successful in this role, candidates should possess the following:

  • Securities Industry Essentials (SIE) and Series 7, 63/65 or 66 licenses.
  • Advanced knowledge of investment products and industry practices.
  • A proactive, adaptable, and detail-oriented mindset.
  • Strong commitment to enhancing the client experience.
  • Proficiency in Microsoft Office Suite; familiarity with Salesforce is advantageous.

Work Environment:

This position operates during standard business hours, contributing to a dynamic and collaborative team environment focused on achieving excellence in client service.