Guest Experience Team Lead

2 months ago

Yucca Valley, California, United States AutoCamp Full time
Job Summary

The Guest Experience Supervisor is a key member of our team at AutoCamp, responsible for ensuring that our guests have an exceptional and adventurous experience. This role requires a natural leader who is passionate about delivering high-quality service, managing a multicultural team, and driving business results.

Key Responsibilities
  • Oversee the front desk team and support the Assistant General Manager and General Manager in ensuring smooth and efficient daily operations.
  • Lead by example, providing high-quality service and uncompromising hospitality towards all customers and Team Members.
  • Manage a multicultural team and lead in a manner that embraces diversity.
  • Partner with Food, Beverage & Retail Manager and Assistant General Manager in the oversight of the Retail and Rental shop.
  • Interview, hire, train, and develop Team Members for technical, hospitality, communication, management, and organizational skills.
  • Keep Team Members informed about daily operations and events.
  • Coordinate and create schedules weekly based on occupancy forecast.
  • Monitor Team Members' performance, providing supervision and professional development, scheduling, conducting counseling and evaluations, and delivering recognition and rewards.
  • Inform General Manager of Human Resource issues and manage disciplinary issues with discretion, confidence, and compassion.
  • Possess a working knowledge of Property Management System (PMS) and downtime procedures.
  • Ensure that Team Members' standards, operating procedures, and policies are in place and followed.
  • Be knowledgeable of all emergency plans and safety practices and know how to act upon them.
  • Report any unusual occurrences immediately to the General Manager.
  • Develop and implement plans to continually improve guest satisfaction and Team Member performance.
  • Create memorable check-in and check-out experiences for guests to encourage repeat visits.
  • Ensure all calls, guest comments, comment cards, and guest surveys are properly recorded and closed.
  • Maintain and improve guest service and courtesy control programs.
  • Manage any guest problem or complaint in a professional and hospitable manner.
  • Ensure the Front Desk area is maintained in a clean and orderly manner.
  • Conduct monthly department meetings to review new procedures and solicit input from all Team Members.
  • Attend weekly staff meetings to stay informed of AutoCamp business and to inform department supervisors and managers of schedule needs.
  • Ensure best possible average rate and room occupancy.
  • Complete shift end and period end tasks, including review of inventories.
  • Monitor key controls.
  • Monitor delivery of packages for the business and guests.
  • Know the facilities and hours of operation of the property.
  • Be familiar with sales strategies and communicate daily with the sales coordinator.
  • Perform any other duties as requested by the Assistant General Manager and the General Manager.
Requirements
  • Comfortable working with a wide variety of guests and Team Members, and able to negotiate through difficult situations.
  • Previous experience with hotel PMS and POS systems.
  • Working knowledge of Cloud Based Applications; knowledge of Google Suite products preferred.
  • Experience in front office/guest service operations as a Front Desk Agent, Office Manager, or equivalent.
  • Passion for guest satisfaction and loyalty.
  • Proven experience delivering results through the management of a team.
  • Proficiency in MS Office, including Excel, Word, and Outlook.
  • Strong management and relational skills.
  • Thoroughness and an Attention to Detail.
  • Excellent and Attentive Customer Service.
  • Must be a MacGyver, and able to find solutions when issues arise.
Education and Experience
  • A High School Diploma or G.E.D certificate.
  • Two or more years of progressive and practical experience in a supervisory role.
Preferred Education and Experience
  • Bachelor's degree in hotel or hospitality management, business, or a related field.
  • Experience working in a hospitality environment.
Salary

$24 per hour

  • Customer Experience Ambassador and Culinary Team Member

    15 hours ago

    Yucca Valley, California, United States Panda Restaurant Group Full time

    About Us:Panda Restaurant Group is the parent company of Panda Express, a popular Chinese-American fast food chain with a presence in over 2,000 locations worldwide.Job Overview:As a Customer Experience Ambassador and Culinary Team Member, you'll play a vital role in delivering exceptional customer service and preparing high-quality food for our guests.Key...

  • Closing Team Leader

    2 weeks ago

    Apple Valley, California, United States Target Full time

    About Closing Team LeaderClosing Team Leaders play a vital role in ensuring a seamless shopping experience for our guests. As a Closing Team Leader, you will be responsible for leading a team of associates to ensure the store is closed efficiently and effectively, while also providing exceptional guest service.Key ResponsibilitiesLead and motivate a team of...

  • Guest Experience Manager

    2 weeks ago

    Moreno Valley, California, United States CAVA Full time

    Join CAVA's Team as a Guest Experience ManagerWe're seeking a skilled Guest Experience Manager to join our team at CAVA. As a key member of our restaurant operations, you'll play a vital role in ensuring our guests have an exceptional dining experience.Key Responsibilities:Lead and develop Team Members and Special Ops TrainersOversee food and beverage...

  • Guest Experience Manager

    2 weeks ago

    Moreno Valley, California, United States CAVA Full time

    Job Title: Guest Experience ManagerAt CAVA, we're passionate about delivering exceptional guest experiences. As a Guest Experience Manager, you'll play a key role in ensuring our restaurants meet the highest standards of quality, service, and hospitality.Key Responsibilities:Lead and develop a high-performing team of restaurant staffOversee daily restaurant...

  • Team Associate

    2 weeks ago

    Yucca Valley, California, United States Panda Restaurant Group Full time

    Panda Restaurant Group is seeking a talented individual to join our team as a Team Member. As a key member of our team, you will be responsible for creating a warm and welcoming environment for our guests, making them feel like part of the Panda Family. Responsibilities: * Provide exceptional customer service, ensuring that every guest has a positive...

  • Drive-In Team Member

    7 days ago

    Yucca Valley, California, United States Sonic Full time

    Key Responsibilities: Ensure that all restaurant menu items meet operational standards. Greet all guests in a polite and friendly manner with a smile. Make accurate change quickly and efficiently for restaurant guests. Carry and balance a tray weighing up to 25 pounds while roller skating. Serve guests in a timely manner.About the Role:This is a great...

  • Restaurant Team Member

    7 days ago

    Yucca Valley, California, United States Panda Restaurant Group Full time

    Restaurant Team Member Job SummaryWe are seeking a friendly and helpful Restaurant Team Member to join our Panda Express team. As a Restaurant Team Member, you will be responsible for creating a warm environment for our guests and providing great service.Key Responsibilities:Provide excellent customer service and ensure a positive dining experience for our...

  • Housekeeping Team Member

    1 week ago

    Yucca Valley, California, United States AutoCamp Full time

    Job SummaryAutoCamp is seeking a highly motivated and detail-oriented Houseperson to join our team at Field Station. As a key member of our Housekeeping team, you will be responsible for ensuring the cleanliness and organization of our property, while providing exceptional service to our guests.Key Responsibilities Restock and maintain all public areas...

  • Carhop or Skating Carhop Team Member

    2 weeks ago

    Yucca Valley, California, United States Sonic Full time

    Carhop or Skating Carhop Job DescriptionKey Responsibilities:Ensure that all restaurant menu items meet operational standards.Greet all guests in a polite and friendly manner with a smile.Make accurate change quickly and efficiently for restaurant guests.Carry and balance a tray weighing up to 25 pounds while roller skating.Serve guests in a timely...

  • Team Lead

    4 weeks ago

    Castro Valley, California, United States KAHANI Full time

    As a key member of the KAHANI team, you will play a vital role in creating a fun, friendly, clean, and safe environment for our guests. Your primary responsibility will be to train and lead team members in providing exceptional service and ensuring operational excellence.Key Responsibilities:Develop and implement training programs to enhance team member...

  • Guest Service Team Member

    2 weeks ago

    Fountain Valley, California, United States Wingstop Restaurants Full time

    Deliver World Class Service at WingstopAs a Guest Service Team Member at Wingstop, you will be the face and voice of our brand, providing authentic, positive, and genuine experiences for our guests. Your responsibilities will include:Greeting guests and answering phone callsTaking and delivering ordersInteracting with guests to ensure a positive experienceWe...

  • Guest Service Team Associate

    2 weeks ago

    Apple Valley, California, United States Wingstop Restaurants Full time

    Deliver World-Class Service at WingstopAs a Guest Service Team Member at Wingstop, you'll be the face and voice of our brand, delivering exceptional experiences to every guest who walks through our doors. Your responsibilities will include:Greeting guests and providing a warm welcomeAnswering phone calls and taking ordersDelivering orders and ensuring guest...

  • Team Lead

    2 weeks ago

    Castro Valley, California, United States KAHANI Full time

    As a key member of the KAHANI team, you will play a vital role in creating a fun, friendly, clean, and safe environment for our guests. Your primary responsibility will be to train and lead team members in providing exceptional service and ensuring operational excellence.Key Responsibilities:Set the tone for a positive and productive team cultureDevelop and...

  • Department Lead

    4 days ago

    Yucca Valley, California, United States Home Depot Full time

    Department Supervisor RoleAs a Department Supervisor at Home Depot, you will be responsible for training, coaching, and developing associates in each department to ensure customers receive excellent service. This role requires strong product knowledge and the ability to lead and develop others. You will also provide valuable input into merchandising...

  • Pizza Team Lead

    3 days ago

    Fountain Valley, California, United States Blaze Pizza Full time

    Pizza Team Lead OpportunityWe are seeking a motivated and experienced Pizza Team Lead to join our team at Blaze Pizza. As a Pizza Team Lead, you will be responsible for leading a team of pizza makers and providing exceptional customer service. Your responsibilities will include taking orders, preparing and firing pizzas, operating a point-of-sale system, and...

  • Server

    4 weeks ago

    Yucca Valley, California, United States Sizzler USA Full time

    Job Summary: We are seeking a skilled Server to join our team at Sizzler USA. As a Server, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.Key Responsibilities:Greet and assist all guests as they enter the restaurant, ensuring a warm and welcoming atmosphere.Thank guests as they...

  • Petco Sales Specialist

    3 weeks ago

    Yucca Valley, California, United States Petco Full time

    About PetcoPetco is a leading health and wellness company focused on improving the lives of pets, pet parents, and our planet. We're committed to creating a healthier, brighter future for all.Job SummaryWe're seeking a highly motivated and knowledgeable Sales Specialist to join our team. As a Sales Specialist, you will be responsible for providing...

  • Restaurant Team Lead

    7 days ago

    Moreno Valley, California, United States El Pollo Loco Full time

    Are you a natural leader with a passion for delivering exceptional customer experiences? We're seeking a skilled Shift Leader to join our team at El Pollo Loco. As a Shift Leader, you'll play a key role in ensuring the smooth operation of our restaurant, leading a team of Crew members, and providing top-notch service to our guests.Key...

  • Server Assistant

    2 weeks ago

    Yucca Valley, California, United States Sizzler USA Full time

    Job Description for Server at Sizzler USAKey Responsibilities:Greet and assist all guests as they enter the restaurantThank guests as they leaveMaintain the organization and cleanliness of the dining roomServe guests food and drinksAssist in food preparations as neededRequirements:Excellent communication and interpersonal skillsAbility to work in a...

  • Restaurant Manager

    4 weeks ago

    Yucca Valley, California, United States Applebee's Full time

    Unlock Your Potential at Applebee'sAre you ready to take your career to the next level in a fun and dynamic environment? Applebee's is seeking a talented Restaurant Manager to join our team!About the RoleAs a Restaurant Manager at Applebee's, you will be responsible for leading a high-performing team, driving sales growth, and delivering exceptional guest...