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Virtual Client Service Representative
2 months ago
CCC Intelligent Solutions Inc. stands at the forefront of the cloud-based platform revolution within the expansive P&C insurance sector, delivering intelligent solutions for insurers, repairers, automakers, parts suppliers, lenders, and more.
The CCC Intelligent Experience Cloud, driven by advanced AI and a cutting-edge event-based framework, links over 35,000 businesses, enabling tailored applications and platforms that yield optimal results and seamless experiences. Through deliberate innovation and robust connections, our technologies empower the professionals and industries that play a crucial role in ensuring lives progress smoothly during critical times. Discover more about CCC at
This role focuses on managing incoming telephone inquiries and accurately entering vehicle information related to potential total loss insurance claims. Individuals in this position will primarily collaborate with Claims Adjusters from leading insurance companies. Essential equipment, including a desktop computer, dual monitors, keyboard, mouse, webcam, and headset, will be provided. The starting wage is $17.50 per hour, with opportunities for monthly incentives and an annual company bonus based on performance. This position does not involve sales or collections, offers benefits from day one, and presents promotional opportunities within six months, contingent on performance. Join a team dedicated to providing exceptional training, outstanding support, and high Net Promoter and Employee Engagement Scores.
Key Responsibilities:- Handle initial calls and gather all necessary vehicle details from potential Total Loss claims.
- Ensure complete and accurate entry of vehicle information into the system.
- Communicate vehicle values from the database to callers.
- Direct calls requiring further investigation to the appropriate departments.
- Process additional incoming tasks such as faxed requests and dealer inventory updates while maintaining productivity and quality standards.
- Adhere to attendance, production, quality, and other performance metrics.
- No prior experience in insurance or automotive fields is necessary, as comprehensive training will be provided for individuals eager to learn and grow.
- High school diploma or equivalent required.
- 1-2 years of prior customer service experience preferred.
- Strong verbal and written communication skills are essential.
- Self-motivated with a keen attention to detail.
- Exceptional organizational skills and a positive attitude towards delivering outstanding customer service.
- Strong technical aptitude and the ability to work independently.
- A quiet and professional home workspace free from distractions.
- Reliable high-speed internet connection (DSL or cable modem - non-cellular - with a minimum speed of 25 mbps download and 15 mbps upload).
At CCC Intelligent Solutions, we recognize that our employees are vital to our mission of creating a world where life operates seamlessly. Our team embodies our core values of Integrity, Customer Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. By embracing diverse perspectives and fostering purposeful innovation, our technologies empower the individuals and industries that are essential to keeping lives on track during critical moments.
At CCC, we believe in collective success as we innovate and collaborate, crafting employee experiences that truly work. We are dedicated to providing our team with opportunities to make meaningful impacts, advance their careers, and contribute to CCC's overall success.
CCC offers competitive compensation and benefits designed to support you and your family, including:
- 401K Match
- Paid time off
- Annual Incentive Plan Performance Bonus
- Comprehensive health insurance
- Adoption Assistance
- Tuition Reimbursement
- Wellness Programs
- Stock Purchase Plan options
- Employee Resource Groups
For further details about our benefits, please visit our careers site.
Here, you belong. You are recognized, valued, and respected. We celebrate your individuality and the unique contributions you bring. Every voice matters and is integral to our success.
