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Food and Beverage Server

2 months ago

Louisville, Kentucky, United States White Lodging Full time

Server - Porch Kitchen + Bar

Job Overview

As a vital member of our team, the restaurant server is responsible for delivering food and beverages to guests promptly, ensuring a high standard of service and guest satisfaction at all times. It is essential to verify the identification of all patrons and monitor their beverage consumption to prevent overserving.

Key Responsibilities

  1. Deliver exceptional service to all guests.
  2. Embrace and embody the mission and brand principles of White Lodging.
  3. Complete all assigned setup, side work, and closing tasks efficiently.
  4. Maintain cleanliness in the restaurant by checking for debris before, during, and after shifts.
  5. Possess thorough knowledge of menu items, including garnishes, ingredients, and preparation methods, and respond to guest inquiries accurately.
  6. Stay informed about daily specials and features offered by the restaurant.
  7. Utilize suggestive selling techniques to enhance the dining experience and increase average check totals.
  8. Accurately take guest orders, confirm them with the guests, and input them correctly into the system, ensuring modifications are precise.
  9. Inspect food presentation before serving to ensure quality and temperature.
  10. Assess guest satisfaction with food quality shortly after serving.
  11. Present checks accurately and promptly, ensuring they are free from errors.
  12. Adhere to all cash handling policies and complete end-of-shift paperwork as required.
  13. Follow all workplace policies regarding procedures and attendance.
  14. Stay informed about hotel information and participate in pre-shift meetings.
  15. Foster a collaborative and friendly work environment.
  16. Perform any other reasonable duties as assigned.
  17. Comply with all uniform standards set by White Lodging.
  18. Be knowledgeable about all bar offerings available to guests.
  19. Engage with guests to create a welcoming atmosphere.

Competencies

  • Outgoing, sociable, and personable demeanor.
  • Strong attention to detail.
  • Excellent verbal communication and listening skills.
  • Passion for providing outstanding service.
  • Positive and proactive attitude.

Skills

  • Able to thrive in a fast-paced environment and manage high volumes of work.
  • Strong multitasking abilities.
  • Reliability and punctuality.
  • Exceptional customer service skills.
  • Organizational skills.
  • Ability to work effectively in a team.
  • Flexible availability.

Education/Experience

Previous experience in a restaurant or bar setting is preferred but not mandatory. Experience in customer service roles is also beneficial.

Working Conditions

Must be capable of standing and moving quickly for extended periods. Availability to work long hours based on business needs is required.

Benefits Overview

  • Medical, Dental, and Vision coverage.
  • Life Insurance.
  • Employee Assistance Program (EAP).
  • 401(k) retirement plan.
  • Paid Time Off (PTO) and vacation.
  • Tuition Reimbursement.
  • Complimentary and discounted accommodations.