Tax Season Associate

5 days ago


Warner Robins, Georgia, United States Jackson Hewitt - 2628 Full time
Job Overview

We are seeking a Customer Service Associate for the 2025 tax season in our Warner Robins, Macon, Fort Valley, Perry, and Americus offices.

Salary & Benefits

$12 per hour, flexible scheduling options with Weekday, Weekend, Full time, or Part Time schedules. Our employees enjoy a range of benefits, including:

  • Flexible schedule
  • Opportunity for advancement
  • Training & development

Jackson Hewitt Tax Service is dedicated to making taxes easy for our clients, and we're looking for individuals who share our commitment to excellent customer service.

Responsibilities

The ideal candidate will be responsible for:

  • Completing Jackson Hewitt's Customer Service Associate training
  • Greeting all clients with a friendly and professional demeanor
  • Learning the basics of preparing a Tax Return
  • Scheduling Tax Preparer appointments, coordinating client flow through the process, and keeping clients engaged during periods of wait time
  • Quickly and accurately inputting sensitive and confidential client data, Form W2s, and other tax documentation into our proprietary software
  • Answering phones and resolving client issues
  • Assisting in maintaining a clean and inviting workplace
Requirements

To be successful in this role, you'll need:

  • 2+ years of Customer Service experience
  • High School diploma or equivalent
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced, high volume retail environment
  • Bilingual Spanish is a plus
  • Basic knowledge of computer functions


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