Financial Services Ambassador
2 days ago
Job Title: Financial Services Ambassador
About the Role:
We are seeking a highly skilled and organized Member Communication Representative I to join our team at General Electric Credit Union. As a Member Communication Representative, you will play a vital role in providing exceptional customer service to our members.
Key Responsibilities:
- Act as a point-person for all member emails and chats by preparing personalized and professional responses in a timely manner.
- Provide assistance to the Member Service Representative in the call center by placing outbound follow-up calls to members when additional research is needed.
- Sign into the call center queue and answer member phone calls to assist MSR's as needed.
- Handle requests from other employees through the member communication email box, including payoff, balance confirmation, and paid-in-full letters.
Requirements:
- A high school diploma or GED is required.
- Ability to learn and maintain an understanding of all services and benefits of GECU.
- Must be able to stay organized and multitask in a fast-paced environment.
- Strong time management skills and excellent written and verbal communication skills are essential.
Salary and Benefits:
- A competitive salary of $40,000 - $50,000 per year, depending on experience.
- Health, dental, and vision insurance options.
- Life and disability insurance options.
- Paid Time Off starts accruing once hired.
- Tuition reimbursement opportunities and professional development.
- Volunteer opportunities and earn additional PTO hours.
- On-site clinics for vaccinations and mammograms.
About Us:
General Electric Credit Union is a not-for-profit, member-owned financial institution headquartered in Cincinnati. We pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching them the skills to lead to career advancement opportunities.
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