Financial Services Ambassador

2 days ago


Union, Kentucky, United States General Electric Credit Union Full time

Job Title: Financial Services Ambassador

About the Role:

We are seeking a highly skilled and organized Member Communication Representative I to join our team at General Electric Credit Union. As a Member Communication Representative, you will play a vital role in providing exceptional customer service to our members.

Key Responsibilities:

  • Act as a point-person for all member emails and chats by preparing personalized and professional responses in a timely manner.
  • Provide assistance to the Member Service Representative in the call center by placing outbound follow-up calls to members when additional research is needed.
  • Sign into the call center queue and answer member phone calls to assist MSR's as needed.
  • Handle requests from other employees through the member communication email box, including payoff, balance confirmation, and paid-in-full letters.

Requirements:

  • A high school diploma or GED is required.
  • Ability to learn and maintain an understanding of all services and benefits of GECU.
  • Must be able to stay organized and multitask in a fast-paced environment.
  • Strong time management skills and excellent written and verbal communication skills are essential.

Salary and Benefits:

  • A competitive salary of $40,000 - $50,000 per year, depending on experience.
  • Health, dental, and vision insurance options.
  • Life and disability insurance options.
  • Paid Time Off starts accruing once hired.
  • Tuition reimbursement opportunities and professional development.
  • Volunteer opportunities and earn additional PTO hours.
  • On-site clinics for vaccinations and mammograms.

About Us:

General Electric Credit Union is a not-for-profit, member-owned financial institution headquartered in Cincinnati. We pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching them the skills to lead to career advancement opportunities.



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