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Branch Operations Manager

2 months ago

Jenks, Oklahoma, United States Gateway First Bank Full time
Job Overview

Gateway First Bank is seeking a motivated and experienced Branch Operations Manager to oversee our banking center operations. This role is pivotal in ensuring the effective management of daily banking activities while fostering a culture of exceptional customer service.

Key Responsibilities:

The Branch Operations Manager will:

  • Lead the Banking Center Team: Supervise and coordinate the activities of the banking center staff, ensuring optimal performance and productivity.
  • Enhance Customer Experience: Cultivate a welcoming environment that prioritizes customer satisfaction and addresses any escalated concerns effectively.
  • Drive Business Development: Implement strategies to achieve banking center goals, focusing on client retention and the expansion of customer relationships.
  • Facilitate Training and Development: Conduct regular training sessions to enhance team knowledge on products, services, and customer engagement techniques.
  • Ensure Compliance: Maintain adherence to all regulatory requirements and internal policies, safeguarding the integrity of banking operations.
  • Community Engagement: Actively participate in local community initiatives to promote the bank's presence and foster relationships.
Qualifications:

The ideal candidate will possess:

  • A Bachelor's Degree in Business, Finance, or a related field.
  • At least 7 years of experience in the banking sector, with a focus on management or supervisory roles.
  • Strong interpersonal and communication skills, with a proven ability to build relationships.
  • Advanced knowledge of banking products, services, and regulatory frameworks.
  • Proficiency in Microsoft Office applications.
Special Requirements:

This position may require flexibility in working hours and the ability to handle sensitive information with discretion.

About Gateway First Bank:

Gateway First Bank is a prominent financial institution dedicated to providing comprehensive banking and mortgage services to both individual and commercial clients. With a robust presence in the financial sector, we are committed to fostering growth and community involvement.